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Experience Level
Experience
Qualifications
Candidate ProfileRequirements:At least 6 months of experience in the IT field;Fluency in Luxembourgish, French, German, and English;Strong knowledge of Windows operating systems;Proficiency in Office tools;Experience with hardware troubleshooting (printers, PCs, mobile devices, etc.);Familiarity with SCCM or other remote software;Understanding of issues related to Active Directory and MAM;Analytical skills with the ability to manage priorities;Appreciation for teamwork and ability to work independently;Excellent communication skills;Additional Assets:Experience with ticketing tools;Familiarity with Office 365;ITIL certification.
About the job
Aubay is actively seeking a qualified Multilingual IT Support Specialist proficient in Luxembourgish, French, German, and English, with a minimum of 6 months of professional experience.
Key Responsibilities
Provide IT support to our users and clients;
Manage tickets related to incidents and requests concerning Windows and Office;
Assist with issues related to office equipment such as desktops, laptops, mobile devices, printers, etc.;
Escalate unresolved incidents to the next support level;
Track the lifecycle of incidents;
Contribute to the continuous improvement of procedures;
Address client requests with a client-oriented approach.
About Aubay
Aubay is a dynamic company that values human scale interactions, offering a vibrant work environment and a commitment to employee development.
At Salonkee, we are revolutionizing the beauty and wellness sector with innovative digital solutions that enhance operations and improve client experiences for hair and beauty businesses throughout Europe.As a Customer Support Specialist within our Customer Success team, you will provide outstanding support in our clients' native language, assisting them in …
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