Qualifications
To be successful in this position, you should possess a High School Diploma or equivalent work experience. Attention to detail is vital, along with the ability to manage multiple priorities accurately. Strong customer service skills, excellent organizational abilities, and effective communication skills are essential. Additionally, you should demonstrate strong problem-solving capabilities and be able to pass a ten-key test.
About the job
As a National Account Representative, you will play a crucial role in providing exceptional sales and service support to our National Account customers. You will engage with clients via telephone, addressing inquiries related to orders, resolving discrepancies, and managing product delivery timelines. Your responsibilities include verifying customer order details for accuracy, identifying solutions to challenges, and ensuring a positive customer experience. It is essential to maintain the confidentiality of customer and company records while documenting any pricing errors, product discrepancies, or service issues to keep your supervisor informed. You will also be expected to stay informed about vendor products and relevant information.
About Office Depot, Inc.
Celebrating over 25 years as a prominent global provider of office supplies and services, Office Depot, Inc. delivers innovative business solutions to millions of customers worldwide. From local businesses to Fortune 500 companies, we provide an extensive range of supplies and services through our 1,678 retail locations, dedicated sales teams, top-rated catalogs, and comprehensive e-commerce operations. With annual sales of approximately $11.5 billion and a workforce of around 39,000 associates globally, Office Depot stands out as a leader in supplying office products and services, reaching customers in 61 countries. At Office Depot, we understand that supporting the business world requires more than simple solutions; it requires collaboration and dedication. Join us to be part of a dynamic culture that values accountability and professionalism.
