Network Operations Center Engineer

prime-systemRemote — Johannesburg South, Gauteng, South Africa

Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in developing and implementing automation solutions using scripting languages. Strong knowledge of network protocols and troubleshooting techniques. Ability to work independently and manage multiple priorities in a fast-paced environment. Excellent communication skills, both written and verbal. Experience with automation and monitoring tools is highly desirable.

About the job

prime-system is hiring a Network Operations Center Engineer (NOC Engineer) to help keep client IT environments stable and secure. This remote role, based in Johannesburg South, Gauteng, focuses on anticipating and resolving network issues before they escalate. The position involves routine maintenance on network devices and calls for someone who can manage high-pressure client situations while providing strong customer service.

Main Responsibilities

Use scripting and automation tools to streamline processes and reduce response times for network issues.
Design and implement automation solutions to lower failure rates and minimize manual intervention on support tickets.
Develop internal tools that help engineers resolve problems quickly and efficiently.
Create self-service options so clients can address common issues independently.
Establish a proforma for each automation project to evaluate potential savings, project timelines, and expected ROI.
Maintain and secure a central repository for scripts.
Produce regular reports on the progress of automation projects.
Build custom reports for the NOC and Service Desk using Power BI and BrightGauge.
Automate patching for Windows, third-party, and Mac systems with tools such as Kaseya VSA, Addigy, and Intune.
Manage updates for the RMM platform (Kaseya) and analytics platform (BrightGauge).
Deliver automated reports on patch status and endpoint compliance.
Work with other IT teams to ensure automation solutions fit seamlessly with current systems and workflows.
Document automation scripts, tools, and procedures thoroughly.
Provide technical support and guidance to both clients and team members on automation solutions and industry best practices.

About prime-system

At prime-system, we are committed to delivering exceptional IT solutions and services that empower our clients to thrive in a digital world. Our dedicated team of professionals strives to ensure reliability and performance in every project, making us a trusted partner for businesses seeking technological excellence.

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Network Operations Center Engineer

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About the job

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About prime-system

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