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Network Support Engineer at Fastly | Singapore

Fastly, Inc.Singapore, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

To thrive in this role, you should possess a strong analytical mindset, excellent problem-solving abilities, and a passion for operational excellence. Experience in network support, incident management, or a related field is highly desirable.

About the job

At Fastly, we empower individuals and organizations to forge deeper connections with their passions through our cutting-edge edge cloud platform. Our technology enables clients to swiftly, securely, and reliably craft exceptional digital experiences by processing, delivering, and safeguarding applications right at the edge of the Internet. We are designed to leverage the full potential of the modern internet, offering programmability and supporting agile software development. Our esteemed clientele includes globally recognized brands such as GitHub, Yelp, Paramount, and JetBlue.

Join us in our mission to cultivate a more reliable Internet.

Network Support Engineer

As part of our esteemed Mission Control Program (MCP) within the Customer Experience organization, you will play a pivotal role in ensuring operational excellence and the success of our edge cloud platform.

In the role of Network Support Engineer, you will uphold service quality by translating extensive monitoring data into actionable insights to preemptively address issues before they affect our key accounts and strategic enterprise clients. You are not just an operator; you are an advocate for problem management and continuous improvement, safeguarding the resilience of our platform for organizations within our Performance and Focus Centers. During critical platform incidents, you will act as a key supporter for these customers, collaborating with incident managers to prioritize mitigation strategies that maintain the stability of their unique traffic profiles. By working closely with various engineering teams, you will provide proactive troubleshooting, manage maintenance efforts, and lead analyses of contributing factors to effectively handle the most complex traffic scenarios.

Responsibilities

  • Transform high-velocity monitoring data into actionable insights for strategic enterprise clients, utilizing the Fastly Observability platform to identify and mitigate performance trends.

  • Lead Live Event Monitoring (LEM) initiatives during high-profile traffic events, ensuring a seamless digital experience for users.

  • Coordinate administrative updates via fastlystatus.com to facilitate transparent communication between engineering and revenue teams.

  • Champion strategic customers during maintenance planning to ensure timely notifications and identify necessary configuration updates prior to implementation.

About Fastly, Inc.

Fastly is a forward-thinking technology company committed to enhancing the way individuals and businesses connect online. Our edge cloud platform is engineered to provide fast, secure, and reliable digital experiences, and we take pride in serving some of the world's most distinguished companies. At Fastly, we aim to make the Internet a more trustworthy place by leveraging innovative technology and fostering a culture of collaboration and continuous improvement.

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