Dimension Data logoDimension Data logo

Network Support Engineer (L2) – German Speaking

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Mid to Senior

Qualifications

Minimum 2 years of experience in network administration or support. Hands-on experience with network technologies such as Cisco, Juniper, Riverbed, Alcatel, and Bluecoat. Fluency in English and German is essential. Relevant certifications in the mentioned technologies are a plus.

About the job

Join our team as a Network Support Engineer (L2), where you will deliver exceptional second-line technical support to our clients. This role focuses on proactively identifying and resolving technical incidents and issues, ensuring that our clients receive the highest level of service. You will manage and resolve incidents of medium complexity, restoring client services through effective incident management and resolution strategies.

Key Responsibilities:

  1. Provide remote technical support to clients, ensuring timely and effective solutions.
  2. Analyze and identify the root causes of incidents to prevent recurrence.
  3. Guarantee the resolution of incidents and fulfill service requests efficiently.
  4. Engage in performance evaluations, pinpoint performance issues, and recommend improvements.
  5. Handle high-impact or recurring incidents through a structured problem management process.

About Dimension Data

Dimension Data harnesses the power of technology to help organizations achieve remarkable results. As part of the NTT Group, we drive our clients’ ambitions via digital infrastructure, hybrid cloud solutions, modern workspaces, and cybersecurity. With a turnover of USD 7.4 billion, a presence in 49 countries, and a workforce of over 30,000 employees, we are committed to delivering excellence at every stage of our clients' technology journeys. We proudly serve as the Official Technology Partner of the Amaury Sport Organisation, which organizes the Tour de France, and are the title partner of Team Dimension Data for Qhubeka. Join us to be part of something extraordinary.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.