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NICE CXone Engineer - Professional Services Consultant

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in implementing and supporting NICE CXone software solutions. Strong understanding of Contact Center technologies such as IVR/ACD, VoIP, Email, SMS, and Chat systems. Ability to work collaboratively in a team environment utilizing agile or waterfall methodologies. Excellent problem-solving skills and attention to detail. Strong communication skills, both verbal and written.

About the job

At TTEC Digital, we empower our clients to create a workplace where employees feel appreciated and supported, recognizing that exceptional customer experiences begin with satisfied employees. Our vision is to cultivate an environment where each employee can excel.

The NICE CXone Engineer plays a vital role in the development, testing, and deployment of the NICE CXone software platform. This position requires a hands-on approach and expertise in both business and technical consulting. Your responsibilities will include implementing the NICE CXone software and leveraging your technical expertise in various Contact Center technologies such as NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems. Key responsibilities encompass all aspects of technology, including, but not limited to, product and feature design and development, unit testing, code reviews, defect resolution during the QA cycle, production environment support, and collaborative development in an agile or waterfall framework.

About TTEC Digital

TTEC Digital is dedicated to transforming the customer experience by ensuring that employees feel valued and supported. Our mission is to create thriving work environments that lead to outstanding customer service.

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