NOC Engineer - Network Operations Center Specialist

prime-systemIslamabad, Islamabad Capital Territory, Pakistan

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:· Demonstrated expertise in developing and executing automation solutions utilizing scripting languages such as Python, PowerShell, or Bash.· Strong analytical skills with a focus on problem-solving and troubleshooting.· Excellent communication skills to effectively interact with clients and team members.· Ability to work independently and manage multiple tasks in a fast-paced environment.

About the job

Join our dynamic team as a NOC Engineer (Network Operations Center Engineer) at prime-system, where you will play a pivotal role in ensuring a stable and secure IT environment for our clients. In this critical position, you will proactively address and resolve potential issues, ensuring optimal network performance while performing routine maintenance on network devices. Your ability to adhere to best practices, anticipate challenges, and effectively manage high-pressure situations will be essential in delivering exceptional customer service.

Key Responsibilities:

· Utilize scripting and automation tools to enhance processes and minimize the time spent on troubleshooting issues.
· Design and implement automation solutions aimed at reducing failure rates and the need for engineer intervention in ticket resolution.
· Create innovative tools that empower engineers to address issues more efficiently and swiftly.
· Develop self-service solutions for clients to independently manage common problems.
· Draft proformas for each automation initiative to evaluate potential time or cost savings, work completion timelines, and the anticipated return on investment (ROI).
· Securely maintain a repository of scripts.
· Generate regular progress reports on automation initiatives.
· Create customized reports for the NOC and Service Desk using tools such as Power BI and BrightGauge.
· Automate patch management for Windows, third-party applications, and Mac systems using tools like Kaseya VSA, Addigy, and Intune.
· Oversee and update the RMM platform, Kaseya, along with the analytics platform, BrightGauge.
· Provide automated reports on patch statuses and endpoint compliance.
· Collaborate with other IT teams to ensure smooth integration of automation solutions with existing systems and workflows.
· Maintain comprehensive documentation of automation scripts, tools, and procedures.
· Offer technical support and guidance to clients and colleagues regarding automation strategies and best practices.

About prime-system

At prime-system, we are dedicated to delivering cutting-edge IT solutions that empower our clients to thrive in their endeavors. Our team of experts works tirelessly to maintain the highest standards of service, ensuring that our clients can focus on their core business while we take care of their IT needs.

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Telecommunications Network Security Specialist

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade: L2/L3 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: April 30, 2026 Role overview Pakistan Mobile Communication Limited (PMCL), known as Jazz, is hiring a Telecommunications Network Security Specialist in Islamabad. This position focuses on strengthening the security of core telecom infrastructure, with a particular e…

Apr 24, 2026

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Cyber Security Operations Specialist

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Role Overview Pakistan Mobile Communication Limited (PMCL) is hiring a Cyber Security Operations Specialist in Islamabad. This position focuses on protecting the company’s digital assets and infrastructure. The role involves identifying security vulnerabilities, responding to incidents, and applying measures to secure sensitive information.

Apr 20, 2026

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Lead Radio Access Network Planning

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade: L3 Location: Islamabad, Islamabad Capital Territory, Pakistan Application deadline: 20 April 2026 Role Overview The Lead Radio Access Network (RAN) Planning role at Jazz shapes the company’s network strategy, focusing on strong performance, reliable capacity, and wide coverage to support business objectives. This position works closely with both internal teams and external partners to guide projects in network expansion, optimization, and technology upgrades. The Lead reports to the Manager of RAN Planning and plays a key part in deploying and improving Jazz’s mobile network infrastructure. What You Will Do Develop and execute RAN planning strategies to ensure strong network coverage, capacity, and quality of service. Create and manage spectrum strategies, including frequency planning, allocation, and refarming. Oversee the design and rollout of new sites, capacity upgrades, and technology enhancements. Collaborate with Core, Transmission, Commercial, Finance, and Regulatory teams to align RAN planning with business needs. Monitor and analyze network KPIs, driving improvements to enhance customer experience. Shape long-term network evolution, including spectrum use and technology migration plans. Conduct traffic analysis and forecasting to plan for capacity growth and network densification. Develop business cases for network investments, focusing on cost-effectiveness and strategic fit. Manage vendor relationships, ensuring compliance with technical standards, SLAs, and budgets. Mentor team members, fostering collaboration, innovation, and technical skill development. Lead trials, Proof of Concepts, and evaluations of new RAN technologies. Report on RAN planning activities, project status, and network performance to senior management. Represent Jazz at industry forums, technical groups, and strategic meetings related to RAN planning and development. JazzWorld is an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.

Apr 15, 2026

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NOC Service Quality & Experience Monitoring Specialist

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Please note this is a proactive pipeline. We are maintaining an active talent pool for future job openings.Grade Level: L1/L2Location: IslamabadWhat is NOC Service Quality & Experience Monitoring?This role focuses on the proactive monitoring of Radio Network Performance using EMS, SmartCare, and CEM tools, and collaborating with domain owners to resolve performance issues.The successful candidate will report directly to the Stream Head - NOC • Technology and work closely with a dedicated team of 12 professionals.Key Responsibilities:Monitor Network KPIs in near-real-time and collaborate with relevant teams to resolve identified issues.Conduct Service Quality & Experience Monitoring through SmartCare to identify potential issues affecting customer experience proactively.Serve as the primary contact for access network-related customer complaints, conducting analysis and facilitating resolutions across different customer segments.Timely escalation of network performance issues to relevant teams and technical management per established SLAs.Perform routine audits on CS/PS RAN domain KPIs/KQIs and escalate abnormalities for permanent fixes.Engage with Level-II teams for comprehensive root-cause analysis (RCA Reports).Analyze post-activity performance and highlight any KPI/KQI degradations.Adhere to departmental Standard Operating Procedures (SOPs) during all tasks and responsibilities.Prepare benchmark reports during significant events, such as Eid.Manage customer counters and their alert thresholds effectively.Analyze incoming customer complaints and initiate necessary investigations based on defined SLAs.Conduct thorough analysis of CS/PS RAN KPIs related to reported customer complaints, ensuring proper routing of issues.Engage courteously with complainants to gain detailed insights into their issues.Correlate service degradations with network incidents, alarms, and KPIs/KQIs, directing concerns to the appropriate teams for resolution.Maintain close coordination on ongoing issues within technology teams and provide updates to commercial teams on developments.Execute diligent follow-ups on corporate complaints to ensure timely resolutions.

Dec 3, 2024

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HLR & VAS Operations Specialist

Pakistan Mobile Communications Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade: L1 Location: Islamabad Application deadline: 26 April 2026 Role overview Pakistan Mobile Communications Limited (PMCL) is hiring an HLR & VAS Operations Specialist for its Islamabad office. The role focuses on managing and improving HLR (Home Location Register) and Value-Added Services (VAS) operations. Integrating digital and AI-driven solutions is a key part of this position, aiming to enhance both network performance and customer experience. The specialist acts as a bridge between traditional network management and new digital methods, helping to ensure the network remains reliable and ready for future demands. This position reports to the Manager, HLR/VAS Planning & Operations, and leads a team of 12. Main responsibilities HLR & VAS System Management: Oversee daily operations, maintenance, configuration, and troubleshooting for HLR, HSS, SMSC, Smart Care/CEM, and other VAS platforms. Performance Optimization & Monitoring: Track network performance, identify bottlenecks, and implement improvements to maintain strong service delivery and high availability across HLR and VAS systems. Digitalization Initiatives: Find opportunities to automate routine HLR and VAS tasks using scripting languages (such as Python or Perl) and automation tools, reducing manual work and improving efficiency. Data Analysis & Reporting: Use SQL, Oracle, or similar tools to extract and analyze operational data. Support performance improvement, capacity planning, and digitalization by preparing detailed reports on network health, performance, and digital initiatives. Incident Management & Resolution: Take ownership of incidents, troubleshoot complex HLR and VAS issues, and coordinate with internal teams and vendors for timely resolution and Root Cause Analysis (RCA). Process Improvement: Propose and implement new digital tools and methods to improve operational processes. Documentation: Keep accurate and current documentation for all network processes and configurations.

Apr 21, 2026

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Fortinet Security Specialist (Tier 2) at AireSpring | Islamabad

AireSpring

Full-time|On-site|Islamabad

Join AireSpring as a Fortinet Security Specialist (Tier 2) and play a pivotal role in addressing our clients' security needs. This position involves implementing FortiNet solutions, migrating existing firewalls to newly deployed FortiNet appliances, and conducting initial configurations and user acceptance testing. As a key member of our team, you will configure and support integrations with third-party applications, troubleshoot and resolve issues with FortiNet implementations, handle change requests, and monitor security appliances.Your responsibilities also include proactively improving security implementations, responding to security notifications, and ensuring a positive service experience for both customers and agents. Stay updated on the latest FortiNet products and services to enhance our security offerings and practices.Specific responsibilities include:Identifying and resolving potential and actual security problems.Defining access privileges and control structures to protect systems.Reporting abnormalities and security violations.Conducting periodic audits to identify security violations and inefficiencies.Implementing and maintaining security controls to upgrade systems.Preparing performance reports and communicating system status to users and customers.Maintaining service quality by adhering to organizational standards.Enhancing technical knowledge through educational workshops and publications.Contributing to team success by achieving related results.Performing troubleshooting on active accounts.Utilizing knowledge of FortiManager, FortiAnalyzer, and FortiPortal.

Apr 8, 2024

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Cyber Security Specialist - IAM and PAM Planning & Delivery

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Role Overview Pakistan Mobile Communication Limited (PMCL) is seeking a Cyber Security Specialist with a focus on Identity and Access Management (IAM) and Privileged Access Management (PAM). This position is based in Islamabad, Islamabad Capital Territory. Main Responsibilities Plan and deliver security solutions that protect critical business assets through effective IAM and PAM practices. Work with teams across the company to implement security policies and procedures. Conduct risk assessments related to access management and identify areas for improvement. Design and refine access controls to prevent unauthorized access and support compliance with industry standards. Impact This role plays a key part in strengthening the organization’s security posture and reducing risks tied to unauthorized access.

Apr 20, 2026

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NOC Engineer - Network Operations Center Specialist

prime-system

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Join our dynamic team as a NOC Engineer (Network Operations Center Engineer) at prime-system, where you will play a pivotal role in ensuring a stable and secure IT environment for our clients. In this critical position, you will proactively address and resolve potential issues, ensuring optimal network performance while performing routine maintenance on network devices. Your ability to adhere to best practices, anticipate challenges, and effectively manage high-pressure situations will be essential in delivering exceptional customer service. Key Responsibilities: · Utilize scripting and automation tools to enhance processes and minimize the time spent on troubleshooting issues.· Design and implement automation solutions aimed at reducing failure rates and the need for engineer intervention in ticket resolution.· Create innovative tools that empower engineers to address issues more efficiently and swiftly.· Develop self-service solutions for clients to independently manage common problems.· Draft proformas for each automation initiative to evaluate potential time or cost savings, work completion timelines, and the anticipated return on investment (ROI).· Securely maintain a repository of scripts.· Generate regular progress reports on automation initiatives.· Create customized reports for the NOC and Service Desk using tools such as Power BI and BrightGauge.· Automate patch management for Windows, third-party applications, and Mac systems using tools like Kaseya VSA, Addigy, and Intune.· Oversee and update the RMM platform, Kaseya, along with the analytics platform, BrightGauge.· Provide automated reports on patch statuses and endpoint compliance.· Collaborate with other IT teams to ensure smooth integration of automation solutions with existing systems and workflows.· Maintain comprehensive documentation of automation scripts, tools, and procedures.· Offer technical support and guidance to clients and colleagues regarding automation strategies and best practices.

Feb 24, 2026

Apply

Cyber Security Operations Center Specialist

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade: L1 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: 30 April 2026 Role overview The Cyber Security Operations Center Specialist helps protect Pakistan Mobile Communication Limited (PMCL) from cyber threats. This role centers on monitoring security events with tools such as SIEM and EDR, identifying potential incidents, and working with stakeholders to respond and reduce risks. The specialist reports to the Stream Head of Cyber Security and collaborates with a team of 10 professionals. Main responsibilities Identify, categorize, prioritize, and investigate security events quickly, following established triage and response procedures. Analyze logs from sources such as firewalls, network devices, infrastructure servers, and threat intelligence platforms. Monitor event queues for possible security incidents using Enterprise Security Management tools, ensuring processes are followed. Conduct initial investigations and triage of incidents, escalating or closing cases as needed. Maintain detailed shift logs, document activities, and communicate findings clearly to tier 2 analysts. Stay updated on emerging threats and vulnerabilities through ongoing research and intelligence gathering. Handle additional tasks as outlined in the console monitoring procedure.

Apr 24, 2026

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Cloud & AI Security Specialist

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade: L1 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: April 30, 2026 Role overview The Cloud & AI Security Specialist at Pakistan Mobile Communication Limited (PMCL) plays a key role in protecting both cloud environments and AI/ML systems from evolving cyber threats. This position focuses on securing cloud infrastructure, applications, and data pipelines, as well as safeguarding AI models from misconfigurations, adversarial attacks, and data breaches. Maintaining compliance and ensuring system resilience are central to the work. The specialist reports to the Manager of Architecture & Cloud Security and collaborates with a team of 15 professionals. Main responsibilities Design and implement secure architectures for cloud platforms, including AWS, Azure, and GCP. Apply security best practices in: Identity & Access Management (IAM) Network segmentation (such as VPCs and private endpoints) Data encryption (at rest, in transit, and key management) Deploy and manage cloud security tools, including CSPM, CWPP, and CIEM. Conduct cloud security posture assessments and implement hardening measures. Secure AI/ML pipelines throughout the data lifecycle: ingestion, training, deployment, and inference. Address AI-specific threats, including: Data poisoning Model inversion or extraction Adversarial attacks Implement controls for model integrity, versioning, and secure APIs for AI services. Protect training datasets and sensitive information. Develop detection rules for AI-related abuse patterns. Ensure compliance with standards and regulations such as ISO 27001, NIST, CIS benchmarks, GDPR, and local laws. Conduct risk assessments for cloud and AI deployments. Define policies for responsible and secure use of AI. Inclusion and diversity JazzWorld is an equal opportunity employer. The company values diversity and is committed to fostering an inclusive workplace for all employees.

Apr 24, 2026

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Application Security Specialist & Penetration Tester

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade: L1 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: 30 April 2026 Role overview The Application Security Specialist & Penetration Tester plays a key part in protecting Jazz’s digital assets. This position focuses on identifying and addressing security risks across applications, APIs, and digital portals. Reporting to the Stream Head of Cyber Security, this specialist works closely with a team of 11 colleagues to analyze, test, and strengthen application security controls. The goal is to maintain the integrity and security of the organization’s digital presence. What you will do Design, develop, and maintain an application security framework for Jazz’s digital platforms. Identify vulnerabilities in custom-built security systems, web portals, dashboards, and user-facing applications. Conduct security testing on Jazz services before launch. Perform regular security audits to ensure ongoing compliance. Apply security measures to protect applications from internal and external threats. Find and fix bugs or errors in the source code of Android and iOS mobile applications. Analyze application communication to monitor host servers and IP addresses. Implement preventive strategies to keep sensitive information secure. Collaborate with internal stakeholders to align security controls with business needs. Our commitment JazzWorld values diversity and inclusion, creating an environment where every employee has the opportunity to thrive.

Apr 24, 2026

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RAN Planning Expert (Proactive Pipeline)

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Role Overview Pakistan Mobile Communication Limited (PMCL) is seeking a RAN Planning Expert for its Islamabad office. This position focuses on proactive pipeline strategies that support network efficiency and performance. The role centers on the design and optimization of radio access networks to help the company meet client needs and adapt to evolving technology. Main Focus Areas Shape and implement proactive strategies for RAN planning Contribute to radio access network design and optimization Support efforts to improve network performance and efficiency Help ensure the network meets current and future client demands Location Islamabad, Islamabad Capital Territory, Pakistan

Apr 20, 2026

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System & Network Engineer

prime-system

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Join the dynamic team at prime-system as a System and Network Engineer, where you will play a vital role in managing and safeguarding IT infrastructure across diverse client environments. This position requires a thorough understanding of both on-premises and cloud-based systems, providing technical expertise to ensure optimal performance and security. You will oversee various systems including networking equipment, servers, firewalls, virtualization platforms, and cloud services, delivering comprehensive support to maintain business continuity.The ideal candidate will have substantial hands-on experience with Microsoft 365, Active Directory, Azure, and an array of firewall technologies, complemented by a solid grasp of virtualization platforms like VMWare. Familiarity with remote access tools, monitoring platforms, and ticketing systems is essential. A proactive problem-solving mindset and the ability to thrive in a fast-paced, multi-client environment are crucial for success in this role.

Sep 23, 2025

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Network Engineer - Level II

prime-system

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Position Overview:As a Level II Network Engineer, you will play a pivotal role in ensuring the technical success of our clients through expert support and innovative solutions. This position comes with increased responsibilities, including diagnosing intricate issues, implementing effective solutions, and working closely with both clients and internal teams.Core Responsibilities: Deliver expert technical assistance to clients, effectively resolving complex hardware, software, and network challenges. Diagnose and address escalated incidents and service requests swiftly and efficiently. Be available to provide on-site support at client locations when necessary. Oversee and manage client IT infrastructure to guarantee optimal functionality and reliability. Execute and supervise routine maintenance tasks, updates, and system enhancements. Lead initiatives to resolve complicated IT occurrences, documenting root causes, and instituting preventive measures. Mentor Level I engineers in troubleshooting and resolution techniques. Assist in the planning and execution of IT projects, including system upgrades, migrations, and implementations. Maintain detailed documentation of client environments, configurations, and support processes. Contribute actively to the creation of the knowledge base and training resources. Engage directly with clients to ascertain their technical needs and provide proactive solutions. Communicate clearly with clients, offering status updates, technical insights, and recommendations. Perform additional responsibilities as assigned by management to enhance the overall success of the organization.

Sep 23, 2025

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Specialist in Digital Products & Services Development

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade Level: L1Location: IslamabadAbout the Role:As a Specialist in Digital Products & Services Development, you will be pivotal in bridging the gap between various departments and the Information Systems & Technology (IS&T) organization. Your primary responsibilities will include collecting, analyzing, and documenting business requirements, as well as supporting user testing to align with our business objectives.Team Structure:Join a dynamic team of 10 members, including the department head, organized into 2 sub-teams.Become a key member of a 3-person sub-team reporting directly to the Manager of Digital Solutions.Key Responsibilities:Identify and resolve business challenges.Coordinate effectively with internal and external stakeholders.Design innovative digital solutions.Develop strategies for enhancing business processes based on research findings.Oversee the implementation of new digital technologies and systems.Lead initiatives for digital transformation.Jazz is an equal opportunity employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees.

Dec 1, 2023

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Senior Application & Product Security Expert

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade: L2 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: April 26, 2026 Role overview Pakistan Mobile Communication Limited (PMCL) is hiring a Senior Application & Product Security Expert to lead secure design, development, and deployment of digital products. This position centers on embedding security practices across the Software Development Lifecycle (SDLC), safeguarding APIs and microservices, and defending products against new cyber threats. The role reports to the Stream Head of Cyber Security and collaborates with a team of 11 specialists. Key responsibilities include identifying vulnerabilities in software applications, conducting detailed security analyses, and implementing effective security controls for applications and products. Main responsibilities Define and lead the Application Security (AppSec) strategy for all product lines. Establish and oversee secure SDLC (SSDLC) frameworks. Develop policies, standards, and secure coding guidelines. Align AppSec initiatives with enterprise risk management and business objectives. Conduct threat modeling for applications and platforms using STRIDE, attack trees, and similar methods. Review and validate secure architectures for: Web and mobile applications APIs and microservices Cloud-native platforms Promote compliance with OWASP standards including Top 10, ASVS, and API Top 10. Integrate security into CI/CD pipelines using SAST, DAST, SCA, and IAST techniques. Automate security testing and enforce security policies. Work closely with DevOps teams to embed security early in the development process (shift-left approach). Set up security gates and release criteria for software deployments. Protect externally facing products and services. Implement API security controls with a focus on: Authentication (OAuth2, JWT) Rate limiting and bot protection Defend against threats such as: Injection attacks Broken authentication Business logic abuses Ensure security for Android and iOS applications, including: Reverse engineering protection Runtime protection (RASP)

Apr 21, 2026

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Application Security Engineer

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Full-time|On-site|Islamabad,PK

Join PackageX as an Application Security Engineer and play a pivotal role in safeguarding our applications from potential threats. You will be responsible for identifying vulnerabilities, recommending solutions, and helping ensure our software products meet the highest security standards.

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System and Network Administrator (Level I)

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Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Job Title: System and Network Administrator (Level I)Job Type: Full-timeIndustry: Managed Service ProviderTiming: US Time Zone (EST)The System and Network Administrator plays a pivotal role in the management and maintenance of IT infrastructure across a range of client environments. This position requires providing technical expertise in system and network administration to ensure the continuous operation and security of both on-premises and cloud-based systems. You will be responsible for managing a diverse array of systems including networking equipment, servers, firewalls, virtualization technologies, and cloud services, while providing comprehensive support to guarantee business continuity and optimal performance.The ideal candidate will have robust hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, complemented by a deep understanding of virtualization platforms such as VMWare. Familiarity with remote access tools, monitoring platforms, and ticketing systems is also essential. A proactive approach to troubleshooting and the ability to thrive in a fast-paced, multi-client environment are crucial for success in this role.

Sep 23, 2025

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Level II System & Network Engineer

prime-system

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

As a Level II System and Network Engineer at prime-system, you will play a vital role in managing and maintaining our IT infrastructure across diverse client environments. This position requires your technical expertise in system and network administration to guarantee the smooth operation and security of both on-premises and cloud-based systems. You will oversee a wide array of systems, including networking equipment, servers, firewalls, virtualization technologies, and cloud services, providing essential support to ensure business continuity and superior performance.The ideal candidate will have substantial hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, paired with a robust understanding of virtualization platforms such as VMWare. Expertise in remote access tools, monitoring platforms, and ticketing systems is also necessary. A proactive problem-solving approach and the ability to thrive in a fast-paced, multi-client environment are critical to success in this role.

Sep 23, 2025

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Senior Service Assurance Specialist (T3) at AireSpring | Islamabad

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Full-time|Remote|Islamabad

Job Title: Senior Service Assurance Specialist (T3)Company Location: RemoteJob Summary:Join our dynamic remote team at AireSpring as a highly skilled Senior Service Assurance Specialist (T3). This pivotal role combines extensive technical acumen with a focus on service assurance, aimed at diagnosing, resolving, and preventing intricate telecom issues encompassing data, voice, and cloud services. The selected candidate will oversee escalations, guarantee network stability, and provide expert guidance to both internal teams and customers. A strong dedication to compliance, customer satisfaction, operational excellence, and continuous enhancement is vital.Key Responsibilities:Act as the primary escalation point for advanced telecom and network issues, ensuring swift resolution of service-impacting incidents.Design, configure, and administer advanced routing and switching protocols (BGP, EIGRP, OSPF, RSTP, HSRP, VRRP, GLBP), with a solid understanding of MPLS design.Monitor and maintain the stability, resiliency, and performance of core network infrastructure, including BGP peerings and internet connections.Install, configure, and support Customer Premise Equipment (CPE) such as routers, switches, and firewalls for VoIP, DNS, and data services.Diagnose and rectify complex outages, including hardware failures, circuit issues, configuration errors, and software problems.Optimize Quality of Service (QoS) for hosted and managed telecom services.Provide advanced technical support for Tier 1 and Tier 2 teams, mentoring staff and refining escalation procedures.Develop and uphold comprehensive infrastructure and troubleshooting documentation.Collaborate with vendors, customers, and internal teams to ensure seamless service delivery and prompt issue resolution.Lead the design, testing, and implementation of new infrastructure projects.Ensure compliance with SOC2 protocols, safeguarding security, availability, and confidentiality standards.Contribute to the evolution of operational processes, tools, and best practices to boost service assurance.Commit to learning and supporting proprietary applications.Fulfill additional responsibilities as assigned by management.

Sep 25, 2025

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