Office Services Associate

Williams Lea by RRDBoston

On-site Full-time

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Experience Level

Experience

Qualifications

High school diploma or equivalent. At least 1 year of experience in office services, preferably within legal, banking, or large corporate settings. Proficient in operating mail, telephone, email, and reprographics/digital mail equipment. Familiarity with general back office processes aimed at client satisfaction. Strong customer service skills to foster and enhance client relationships. Excellent written and verbal communication abilities, including professional telephone and email etiquette. Meticulous attention to detail coupled with robust organizational skills. Capacity to meet deadlines and deliver projects punctually. Adept at managing sensitive and/or confidential documents and information. Ability to make independent decisions aligned with business needs and policies. Solid problem-solving capabilities, with discernment on when to escalate issues to a supervisor.

About the job

Schedule: Monday - Friday, 8:00am - 5:00pm

The Office Services Associate plays a pivotal role in delivering exceptional back office services tailored to meet the needs of our clients and teams. Key responsibilities encompass a range of services including reprographics (copying) and mail management in both physical and digital formats, alongside support for hospitality, facilities, audio/visual, reception, and other service lines as necessary.

Key Responsibilities:

*Maintain accurate logs for all office services tasks.
*Ensure job tickets are thoroughly completed prior to commencing work.
*Execute office services tasks, focusing on reprographics, mail handling, and intake functions in accordance with established protocols.
*Adhere to procedures for executing jobs in the correct sequence.
*Communicate effectively with supervisors or clients regarding job-related or deadline concerns.
*Consistently meet contractual deadlines for job acceptance, completion, and delivery.
*Diagnose and resolve basic equipment issues.
*Regularly lift items weighing up to 50 lbs.
*Prioritize workload efficiently.
*Conduct Quality Assurance checks on personal and team deliverables.
*Load machines with various supplies including paper and toner.
*Respond to phone calls, emails, and service requests as needed.
*Engage with clients in person, via phone, or electronically.
*Comply with Williams Lea policies as well as client site regulations.
*Utilize resources and supplies economically.

About Williams Lea by RRD

Williams Lea by RRD stands as a premier global business support services provider with a rich history spanning over 200 years, delivering unparalleled business solutions. Our expertise lies in offering skilled administrative support, document production, presentation design, and marketing communications to esteemed companies globally, particularly in the legal, financial, and professional services sectors. As a people-centric organization, we maintain a presence across North America, the UK, Europe, and Asia Pacific, employing thousands of professionals dedicated to enhancing our clients' operational efficiency and effectiveness. Whether assisting law firms with critical document production or aiding financial institutions in managing high-volume print and digital communications, we are the essential support team that ensures seamless operations.

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Schedule: Monday - Friday, 8:00am - 5:00pmThe Office Services Associate plays a pivotal role in delivering exceptional back office services tailored to meet the needs of our clients and teams. Key responsibilities encompass a range of services including reprographics (copying) and mail management in both physical and digital formats, alongside support for hospitality, facilities, audio/visual, reception, and other service lines as necessary.Key Responsibilities:*Maintain accurate logs for all office services tasks.*Ensure job tickets are thoroughly completed prior to commencing work.*Execute office services tasks, focusing on reprographics, mail handling, and intake functions in accordance with established protocols.*Adhere to procedures for executing jobs in the correct sequence.*Communicate effectively with supervisors or clients regarding job-related or deadline concerns.*Consistently meet contractual deadlines for job acceptance, completion, and delivery.*Diagnose and resolve basic equipment issues.*Regularly lift items weighing up to 50 lbs.*Prioritize workload efficiently.*Conduct Quality Assurance checks on personal and team deliverables.*Load machines with various supplies including paper and toner.*Respond to phone calls, emails, and service requests as needed.*Engage with clients in person, via phone, or electronically.*Comply with Williams Lea policies as well as client site regulations.*Utilize resources and supplies economically.

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