About the job
About Us:
At Paddle, we revolutionize payment infrastructures for SaaS companies. As a leading Merchant of Record, we eliminate the complexities of payment fragmentation, offering a faster, safer, and more cost-effective solution for our customers. Backed by esteemed investors like KKR, FTV Capital, Kindred, Notion, and 83North, we proudly serve over 5,000 software sellers across 245 territories worldwide.
Position Overview:
We are seeking a dynamic and proactive Onboarding Risk Team Lead to spearhead our onboarding risk management efforts. In this pivotal role, you will oversee the Onboarding Risk Team, assess potential SaaS suppliers, and monitor transactions for high-risk accounts during their initial stages. Reporting directly to the Onboarding Risk Manager, you will play a key role in enhancing our risk processes, ensuring they are comprehensive, compliant, and uphold the highest standards.
The ideal candidate will possess innovative thinking, a positive attitude, and a robust background in onboarding and leadership within the eCommerce sector, with a readiness to adapt to the dynamic payments landscape.
Your Key Responsibilities:
Oversee daily operations of the Onboarding Risk team, coordinating workflows and ensuring timely task execution while optimizing resource allocation for maximum efficiency and compliance.
Cultivate and enhance team development by recruiting talent, offering coaching and mentorship, and promoting a culture of continuous professional growth and positive performance improvement.
Provide expert guidance on complex applications and decision-making processes, reviewing high-stakes scenarios, and collaborating to address challenges while minimizing risks.
Document, maintain, and refine procedures to ensure accuracy, accessibility, and alignment with evolving standards and best practices.
Foster internal and external relationships for the Risk department by engaging with stakeholders and collaborating with other departments to enhance information sharing and strategic alignment.
Supervise and assist with risk management activities, identifying emerging threats, implementing mitigation strategies, and monitoring overall risk exposure to protect organizational objectives.
