d-ploy logo

Onsite Support Engineer - L1/L2 Support in Bratislava

d-ployBratislava, Bratislava Region, Slovakia
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

Requirements:Fluent in both English and Slovak (written and spoken). A minimum of 2 years of experience in an IT support or onsite support role. Strong troubleshooting skills within a Windows environment and familiarity with standard IT tools. Experience with ticketing systems such as ServiceNow. Excellent communication skills and a customer-oriented mindset. Ability to work independently in an onsite client environment. Highly organized, reliable, and detail-oriented. Experience in regulated environments (e.g., GxP) is a plus. Must provide a clean criminal record extract (not older than 3 months).

About the job

D-ploy is a leading IT and Engineering Solutions provider, operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. Our commitment to delivering innovative IT services and solutions focuses on reliability, efficiency, and building long-term partnerships that enhance IT productivity and business value.

We are currently seeking a dedicated Onsite Support Engineer to provide top-notch support to end-users in a professional and regulated setting in Bratislava.

Key Responsibilities:

  • Deliver first and second level IT support for hardware, software, mobile devices, and peripherals.
  • Serve as the primary onsite contact for end-user IT issues.
  • Effectively troubleshoot incidents and service requests using our ticketing system (ServiceNow).
  • Provide prompt and professional user support both desk-side and remotely.
  • Accurately document all activities and resolutions in the ticketing system.
  • Assist in IT onboarding for new employees, including equipment setup and user guidance.
  • Contribute to and maintain knowledge base documentation.
  • Support continuous service improvement initiatives.

About d-ploy

D-ploy is recognized for its innovative approach in providing high-quality IT and Engineering Solutions across various sectors in the EMEA region. We pride ourselves on fostering long-lasting partnerships with industry-leading clients, significantly boosting their IT efficiency and business productivity.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.