Operations Area Manager

Indie CampersSydney, New South Wales, Australia; Sydney, New South Wales, Australia

On-site Full-time

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Experience Level

Manager

Qualifications

We seek a professional with a robust operational background, preferably with experience in the rental or logistics sectors. Candidates should possess strong leadership skills, with a proven track record of managing teams and improving performance metrics. Experience with budget management and excellent communication abilities are essential.

About the job

ABOUT US

At Indie Campers, we are revolutionizing road trips by making campervan adventures accessible to everyone. Our innovative digital platform, paired with a customer-first approach, ensures a seamless booking experience and high-quality road trips at competitive prices.

With over a million nights rented through our platform and more than 300,000 travelers welcomed from 169 countries, we offer an extensive range of road trip options, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

Our commitment to technology drives us to tackle exciting challenges that require top-tier talent. As we expand our team, we invite you to join us on this dynamic journey.

THE ROLE

As an Operations Area Manager, you will spearhead operations across a cluster of depots, ensuring exceptional customer service, availability of our fleet, and optimal operational efficiency. You will mentor Depot Leaders to ensure adherence to standard operating procedures and achieve key performance metrics. This leadership role is impactful and visible, reporting directly to the Regional Director.

WHAT WILL YOU WORK ON?

In this position, you will manage a cluster of depots to guarantee they operate efficiently and align with Indie Campers' standards. You will serve as a critical liaison between local teams and central functions, focusing on performance, customer satisfaction, and operational excellence. Your key responsibilities will include:

Leading and mentoring Depot Leaders across various locations.
Ensuring compliance with standard operating procedures and upholding high customer service standards.
Tracking KPIs and implementing strategies for performance enhancement.
Overseeing P&L, budgeting, and depot cost management.
Collaborating with Central Operations, Finance, and HR teams.
Traveling frequently (up to 75%) to provide on-ground support and oversight.

WHO ARE WE LOOKING FOR?

7–10 years of experience in operational roles (such as rental, logistics, retail, or hospitality).
3–5 years in leadership positions managing multiple locations or high-volume depots.
Demonstrated ability to manage depot financials, including budgeting, cost control, and supplier relationships.
Excellent communication and interpersonal skills.
Strong analytical skills and experience in performance management.
A proactive and solution-oriented mindset.

About Indie Campers

Indie Campers is a pioneering campervan marketplace dedicated to making road trips a reality for everyone. Our focus on technology and customer service allows us to provide a broad spectrum of road trip options, ensuring memorable experiences for travelers worldwide.

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