About the job
At Gopuff, we're on the lookout for enthusiastic Operations Associates (OAs) to become vital members of our operations team. Reporting directly to a Site Leader, OAs are crucial to our mission, embodying drive, perseverance, positivity, and a passion for challenge. In this role, you'll manage a range of operational responsibilities, including picking, packing, receiving products, and collaborating with our partner drivers.
Gopuff is the go-to provider for everyday essentials, available day and night, rain or shine. We're building a team of innovators, dreamers, and risk-takers eager to redefine the retail landscape. Plus, a love for snacks wouldn't hurt!
Key Responsibilities:
- Efficiently pick and pack items for customer delivery
- Process incoming product pallets from vendors, ensuring inventory accuracy and resolving discrepancies
- Oversee inventory management and reshelving of canceled orders
- Maintain cleanliness and organization of the sales floor and facility
- Adhere to FIFO practices to minimize waste and spoilage
- Communicate with customers regarding substitutions or out-of-stock items
- Safely handle, scan, and move products in an organized manner
- Perform physical tasks such as standing, pushing, pulling, squatting, bending, and walking during shifts
- Utilize carts, pallet jacks, dollies, and other equipment for product movement
- Handle products that may include tobacco, nicotine, and alcohol
- Work in freezer environments periodically during shifts
- Be prepared to walk several flights of stairs throughout the day
- Prepare high-quality food and beverage items, adhering to recipes and presentation standards
- Ensure accuracy in food and beverage packaging for delivery
- Follow health, safety, and sanitation guidelines for all products
- Organize the kitchen facility to ensure accessibility while managing waste
- Prepare, package, and stage orders for handoff
Qualifications:
- High School Diploma or GED Equivalent
- Experience in a restaurant or retail setting is preferred but not mandatory
- Flexibility to work varied schedules, including peak shifts (1st, 2nd, 3rd shifts)
- Basic proficiency in web-based applications (e.g., Google G-Suite)
- Ability to stand and walk for the duration of the assigned shift
- Capability to lift up to 49 pounds
- Willingness to work flexible hours, including mornings, evenings, weekends, nights, and holidays
