DH Pace Company, Inc. logoDH Pace Company, Inc. logo

Operations Manager - Bloomington, IL

DH Pace Company, Inc.Bloomington IL
On-site Full-time

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Experience Level

Manager

Qualifications

Assist with employee/job scheduling and provide technical/mechanical troubleshooting and problem resolution. Oversee day-to-day operations in a fast-paced environment, ensuring staff adhere to best practices and company policies. Develop a comprehensive understanding of operational and sales procedures, customer satisfaction, staff management, and profitability to meet or exceed financial forecasts. Engage with customers to identify sales opportunities and prepare bids and quotes. Optimize routing efficiencies and daily schedules to maximize department capacity while delivering exceptional customer service. Manage Length of Service reporting and metrics to ensure positive outcomes. Facilitate weekly SODD and Ageing meetings to drive effectiveness. Support the hiring, training, and development of employees; enhance performance through regular coaching and annual reviews. Maintain open communication with customers to guarantee high-quality service.

About the job

Why Choose DH Pace?

The DH Pace Company is a respected family-owned business with annual sales exceeding $1 billion. With over 60 offices nationwide, we lead the industry in the distribution, installation, maintenance, and repair of a comprehensive array of commercial, industrial, and residential door, docking, and security products. As we approach our 100th anniversary in 2026, we invite you to be part of our legacy.

DH Pace Company, Inc. in Bloomington, IL is searching for an Operations Manager. If you are passionate about operations, project management, sales, and customer service, and excel in fostering team-building strategies, we encourage you to apply.

In this role, you will collaborate closely with skilled field installers and service technicians to ensure timely scheduling and completion of customer projects, while also driving an increase in revenue from New Construction and Service work related to automatic entry doors, manual entry doors, commercial doors, and residential garage doors.

About DH Pace Company, Inc.

DH Pace Company, Inc. is a leader in the door products industry, providing a wide array of solutions for commercial, industrial, and residential needs. With a commitment to excellence and a strong legacy, we continue to innovate and expand our reach across the United States.

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