Operations Manager, Care Operations

JokoParis

Remote Full-time

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Experience Level

Manager

Qualifications

The ideal candidate should possess:Strong analytical skills with a proven ability to interpret data and drive actionable insightsExperience in managing operations, preferably in a fast-paced technology or customer service environmentExcellent communication and interpersonal skills to collaborate effectively with diverse teamsA proactive approach to identifying problems and designing innovative solutionsA passion for enhancing user experiences and driving operational excellence

About the job

Founded in the vibrant city of Paris, Joko is a technology-driven company and a certified B Corporation with a diverse team of over 90 talented individuals across Paris, Barcelona, New York, and beyond. With more than 5 million users saving money daily at over 10,000 merchants, Joko is making a significant impact.

Our innovative offerings range from cashback and automatic coupons to price alerts and carbon tracking, and we continually expand our product line. Currently, we are developing an AI-powered shopping assistant to guide users in finding the best products based on price, quality, and environmental impact.

Having achieved profitability in our primary market, we are now focused on scaling globally, particularly in the United States.

Join us on this exciting journey and help shape the future of shopping!

This role offers flexibility for remote work.

Our Customer Service

Our Care Operations team ensures that every interaction with Joko is handled with precision, fairness, and compassion. We are instrumental in fostering trust with our users while safeguarding both their experience and Joko’s operational integrity.

We represent the voice of our users and contribute significantly to Joko’s operational and product strategies. Beyond merely processing inquiries or claims, the Care Operations team takes on the following responsibilities:

Identifying friction points, risks, and inefficiencies within user journeys
Providing actionable insights to internal teams
Ensuring that our operations scale while maintaining high standards of quality, consistency, and efficiency

Our ultimate goal is to ensure an outstanding user experience while continuously enhancing our tools, processes, and operational methodologies.

Your Role

We are in search of an analytical and impact-focused Operations Manager to join our Care Operations team, taking ownership of a critical area: Care or Fraud & Claims.

In this role, you will have end-to-end ownership of your area, spearheading complex operational initiatives aimed at enhancing quality, efficiency, and user trust. You will craft scalable, data-driven solutions while collaborating closely with internal teams and external partners.

In both areas, your responsibilities will include:

Defining, tracking, and analyzing operational KPIs to uncover trends, root causes, and opportunities for improvement
Leading cross-functional operational projects, from process optimization to implementation

About Joko

Joko is a pioneering tech company and certified B Corporation, dedicated to helping consumers shop smarter. With a commitment to innovation and sustainability, we empower users to save money while making informed purchasing decisions. Our diverse team works across global locations, driving growth and enhancing the shopping experience for millions of users.

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Service Manager for Multi-Site Operations

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About UsIndie Campers is the world's leading provider of road trip experiences, operating one of the largest fleets of camper vans and recreational vehicles (RVs) globally. With an expanding presence across Europe, North America, and Oceania, we are a rapidly growing company committed to making travel more connected, meaningful, and accessible for everyone.As the City Lead, you play a crucial role in advancing this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent customer-centric experience.As the on-site leader, the City Lead ensures operational excellence, team performance, and the overall customer journey within the city, serving as a bridge between global standards and local execution. The RoleThe City Lead oversees the daily operations of a small depot, personally executing and coordinating all workflows due to the limited size of the team and the absence of specialized units (Service, RV Sales, Support).This role is 70 to 80% hands-on, ensuring smooth operational flow, robust customer service, accurate documentation, and reliable fleet availability.Additionally, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including efficient use of consumables, prevention of unnecessary expenses, minimization of rework, and disciplined management of operational expenditures. Key ResponsibilitiesExecute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (including cleaning and maintenance);

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Operations Manager, Care Operations

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Full-time|Remote|Paris

At Joko, we empower consumers to make smarter shopping choices. Our vision is to transform the shopping experience, enabling individuals to discover what they need, make informed decisions, and save money.Founded in the vibrant city of Paris, Joko is a technology-driven company and a certified B Corporation with a diverse team of over 90 talented individuals across Paris, Barcelona, New York, and beyond. With more than 5 million users saving money daily at over 10,000 merchants, Joko is making a significant impact.Our innovative offerings range from cashback and automatic coupons to price alerts and carbon tracking, and we continually expand our product line. Currently, we are developing an AI-powered shopping assistant to guide users in finding the best products based on price, quality, and environmental impact.Having achieved profitability in our primary market, we are now focused on scaling globally, particularly in the United States.Join us on this exciting journey and help shape the future of shopping!This role offers flexibility for remote work. Our Customer ServiceOur Care Operations team ensures that every interaction with Joko is handled with precision, fairness, and compassion. We are instrumental in fostering trust with our users while safeguarding both their experience and Joko’s operational integrity.We represent the voice of our users and contribute significantly to Joko’s operational and product strategies. Beyond merely processing inquiries or claims, the Care Operations team takes on the following responsibilities:Identifying friction points, risks, and inefficiencies within user journeysProviding actionable insights to internal teamsEnsuring that our operations scale while maintaining high standards of quality, consistency, and efficiencyOur ultimate goal is to ensure an outstanding user experience while continuously enhancing our tools, processes, and operational methodologies. Your RoleWe are in search of an analytical and impact-focused Operations Manager to join our Care Operations team, taking ownership of a critical area: Care or Fraud & Claims.In this role, you will have end-to-end ownership of your area, spearheading complex operational initiatives aimed at enhancing quality, efficiency, and user trust. You will craft scalable, data-driven solutions while collaborating closely with internal teams and external partners.In both areas, your responsibilities will include:Defining, tracking, and analyzing operational KPIs to uncover trends, root causes, and opportunities for improvementLeading cross-functional operational projects, from process optimization to implementation

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Operations Manager in Business Operations

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Full-time|Remote|Paris

Join Joko, where we're on a mission to transform the shopping experience for consumers. Our goal is to empower individuals to shop smarter, enabling them to easily find what they need, make informed purchasing decisions, and save money.Founded in the vibrant city of Paris, Joko is a pioneering tech company recognized as a certified B Corp, currently employing over 90 talented individuals across locations including Barcelona and New York. Already, more than 5 million users benefit from our services, saving money daily at over 10,000 merchants.Our range of products continues to expand, featuring cashback, automatic coupons, price alerts, and carbon tracking. As we push forward, we are excited to introduce an AI-powered shopping assistant designed to help users discover the best products based on price, quality, and sustainability.Having achieved profitability in our core market, we are now poised for global expansion, with a keen focus on the U.S. market.It’s still day 1—come and help us redefine the future of shopping!This role is remote-friendly. About Our Business Operations TeamThe Business Operations team at Joko is a dynamic group driving internal innovation. We tackle the company’s most strategic and complex challenges, not just solving them but transforming them into scalable growth engines. From launching new business lines to rethinking revenue structures or integrating AI into our operations, we are the catalyst for high-impact initiatives that propel Joko forward.Our mission is clear: to ensure that Joko operates at its optimal level, every single day. Key ResponsibilitiesWe are in search of a highly analytical, resourceful, and impact-driven Operations Manager to join our Business Operations team and take ownership of one of our critical operational areas: Content, Product, Revenue, Finance, Marketing, or People.In this role, you will fully own your vertical, dive deep into its most challenging issues, and lead bold initiatives that unlock new performance levels. You will design tech-enabled, scalable solutions that drive Joko’s next phase of growth and efficiency.Your specific focus will depend on your background and the company's priorities. Example missions may include:Revenue OperationsRevamp our sales and account management processes to enhance conversion and retention rates.Optimize and rebuild our CRM (Hubspot) to facilitate data-driven decision-making.

Jan 23, 2026

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Apr 27, 2026

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iliad-free is hiring a Customer Operations Manager in Paris to help elevate the customer experience. This position centers on leading day-to-day operations and supporting a team dedicated to high service standards. What you will do Supervise and refine operational processes that shape customer satisfaction Lead, mentor, and develop a team focused on customer service Promote consistent, attentive support for every customer Role focus This role emphasizes hands-on leadership and a commitment to delivering reliable, effective support to customers in Paris.

Apr 28, 2026

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Operations Manager

Bigblue

Full-time|On-site|Paris

Paris | Full-time Join us at Bigblue, where we are redefining the e-commerce landscape for independent brands. Our mission is to empower these brands to compete with industry giants like Amazon by providing unparalleled logistics solutions.Since our inception in 2018, we have developed a cutting-edge logistics platform that supports over 500 brands, including renowned names such as MUJI, Aigle, and Cabaïa. With a dedicated team of 110+ employees spread across Paris, Madrid, and London, and our proprietary WMS (Warehouse Management System) Atlas, we are tackling logistics challenges with innovation — delivering fulfillment that is faster, smarter, and more sustainable.With $20+M in funding and the trust of the next generation of e-commerce leaders, we are on a rapid growth trajectory, aiming to process 10 million orders in 2024 and expand into ambitious new markets. We seek a strategic partner who shares our vision for the future.Role OverviewAs we continue to expand, the merchant experience is not just a priority — it is fundamental to our long-term strategy and success.We are establishing a specialized Operations Management function aimed at enhancing our merchant-facing Success organization, which includes Account Management, Onboarding, Customer Success, and Support. This team will be pivotal in transforming our operational efficiency, sharing knowledge effectively, and delivering exceptional value to every merchant.We are looking for a dynamic, analytical, and self-driven Operations Manager to build this function from the ground up. You will design the systems, processes, and enablement programs that will revolutionize how our teams operate and collaborate within Bigblue as we scale.This position reports directly to the Head of Merchants and has the potential to lead a team of two. If you are a former consultant, Chief of Staff, or operations leader who thrives in creating structure from uncertainty, optimizing performance, and achieving measurable results at scale, this is a rare opportunity to influence a crucial growth engine. Your MissionDevelop and implement a comprehensive strategy for the enablement and operations of the merchant team, defining how teams learn, processes scale, knowledge flows, and how we prepare both customers and our people for product evolution.

Dec 22, 2025

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B2B Operations Manager

Bigblue

Full-time|On-site|Paris

In today's thriving e-commerce landscape, independent brands face challenges in achieving the streamlined logistics offered by industry giants like Amazon. At Bigblue, our mission is to revolutionize this experience.We empower brands by democratizing top-tier operations, enabling them to scale efficiently while ensuring a five-star customer experience.Since our inception in 2018, we have developed a technology-driven logistics platform that supports over 500 brands, ranging from dynamic DTC companies to renowned global brands such as MUJI, Aigle, and Cabaïa. With a dedicated team of 110+ employees spread across Paris, Madrid, and London, our innovative Warehouse Management System (WMS) Atlas and a network of 7 warehouses across Europe enable us to tackle logistics challenges that others shy away from, making fulfillment faster, smarter, and more sustainable.Supported by over $20M in funding and trusted by the new generation of e-commerce trailblazers, we are rapidly expanding — aiming to process 10 million orders by 2024 as we embark on bold enterprise growth. We seek a dedicated partner to lead us on this exciting journey.As Bigblue scales its B2B operations alongside its established B2C services, providing reliable support to our merchants remains our top priority.We are in search of a B2B Operations Manager to step into a vital role as our current manager transitions. This position entails comprehensive oversight of B2B operations across the EU, focusing on operational performance, service excellence, and team coordination. This role blends strategic leadership with hands-on execution and direct personnel management. You will ensure operational decisions and enhancements are aligned with the needs and expectations of our merchants.

Feb 16, 2026

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Operations Manager, Care Operations

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