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Operations Manager - Courier & Logistics

DeliverooLondon - The River Building HQ
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in leading and implementing operational enhancements or strategic initiatives in complex, fast-paced settings. You have a history of identifying gaps or opportunities and converting them into practical, scalable solutions. Strong analytical skills. You are adept at navigating uncertainty, clearly structuring problems, and utilizing data to guide decision-making and prioritization. Familiarity with SQL and proficiency in managing large datasets. You can leverage data to address business inquiries and facilitate performance tracking, demonstrating strong logical reasoning and a quick learning aptitude. Experience in developing dashboards or automating reporting is a plus. Excellent stakeholder management abilities. You can engage and align cross-functional partners effectively to achieve common goals.

About the job

The Team

The Planning & Performance team plays a pivotal role in maintaining a robust, engaged, and agile courier network across diverse markets. Our focus lies in overseeing the entire lifecycle experience post-onboarding, ensuring that new couriers are equipped to begin their journey successfully while fostering ongoing engagement.

Our mission is to sustain a dependable and flexible supply base that adapts to the fluctuations of customer and operational demands. By leveraging data insights, operational strategies, and collaborative efforts across various functions, we ensure our network remains healthy, resilient, and prepared for scaling.

The Role

As the Operations Manager, you will be integral to enhancing the performance and stability of our courier network across multiple markets. Your responsibility will extend beyond onboarding, focusing on promoting strong engagement and ensuring sustainable participation while balancing supply with evolving demand.

This dynamic and impactful role requires a deep understanding of network dynamics, as well as the ability to identify potential risks and opportunities, implementing effective operational strategies accordingly. You will be accountable for nurturing a healthy and responsive supply chain throughout its lifecycle, aligning it with business and customer requirements.

Operating as a hands-on leader, you will initiate projects from conception through to execution and continuous improvement. Collaborating closely with cross-functional partners in operations, product, analytics, and other central teams, you will translate data insights into scalable strategies. Acting as the nexus between analysis and execution, you will create practical frameworks and guidelines that drive consistent performance across markets.

About Deliveroo

Deliveroo is a leading online food delivery service that connects customers with a wide range of restaurants and culinary experiences. Our mission is to deliver high-quality meals swiftly and efficiently, leveraging technology and data to enhance the dining experience for both our customers and couriers.

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