About the job
Silna Health, based in New York City, is expanding its team to further simplify insurance processes for patients and providers. The Operations Specialist role sits at the center of this mission, working on both daily operations and long-term strategy as the company grows into new states, payers, and specialties.
Role overview
This position is located in New York City and works closely with teams across operations, engineering, and other departments. The Operations Specialist focuses on building and refining insurance workflows, designing standard operating procedures, and supporting scalable growth. The role also partners with engineering to explore automation and AI-driven improvements, aiming to make operations more efficient and effective.
Key responsibilities
- Design and improve workflows for eligibility verification, benefit checks, and prior authorizations.
- Collaborate with engineering to identify automation and AI opportunities for streamlining tasks.
- Create and update standard operating procedures to ensure consistency and accuracy across the team.
- Develop frameworks and protocols for both automated and manual processes.
- Guide and support insurance specialists, providing clear direction and maintaining high standards.
- Work with product, engineering, and sales to align goals and drive operational results.
- Build tracking systems to monitor and report on operational performance.
- Apply data analysis to inform strategies and accelerate progress toward goals.
More information about Silna Health can be found at silnahealth.com.
