About the job
Are you a hospitality professional who thrives on supporting, improving, and advising? As an Operations Specialist, you will be an essential link between our hotels and innovative operational solutions.
Your Role
In this position, you will serve as the primary contact for our hotels regarding operational and system-related inquiries. You will assist hotels in utilizing both internally developed systems, such as online check-in, and external systems used within the hotels. Your hands-on experience in hotels allows you to understand daily floor processes and provide targeted advice on suitable practices. You will be the voice of the hotels within the organization, ensuring that feedback is addressed and transformed into actionable improvements.
Your Responsibilities
You will guide hotels in operational questions and advise on efficient workflows. Your tasks will include introducing new updates and functionalities, conducting training sessions, identifying improvement opportunities and trends, and contributing to projects and enhancement initiatives. Furthermore, you will represent the interests of the hotels within our organization and help develop the online knowledge base.
From the floor to the system: you know what works.
Your Team
You will be part of the Operations team, consisting of 10 dedicated colleagues. Together, you form the connecting link between the hotels and internal departments, aiming to optimally support hotels and continuously improve processes.
The Organization
Working at Van der Valk means being part of the most hospitable hotels in the Netherlands. Our mission is to bring radiant smiles to the faces of our guests! You will be working at the Valk Service Center, which serves as the support organization for over 70 Van der Valk hotels both domestically and internationally. In various teams such as marketing, revenue management, and HR, we collaborate to support our hotels in the best possible way. This is all done from our modern office located in the beautiful Van der Valk Hotel in Breukelen.
