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Overnight Customer Service Representative

PLS140 W 55th Street, New York City, NY
On-site Full-time

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Qualifications

Prior experience in customer service, preferably in hospitality or financial servicesStrong communication and interpersonal skillsAbility to work effectively in a fast-paced environmentBasic mathematical skills for cash handlingKnowledge of federal, state, and local regulations related to financial servicesProblem-solving skills to address customer complaints efficientlyWillingness to work overnight shifts

About the job

Location: 140 W 55th Street, New York City, NY 10019

About PLS: At PLS®, we believe you deserve better! Our name stands for People, Location, and Service, embodying our commitment to providing exceptional financial services to our customers. As a rapidly growing retail provider, we operate over 200 financial service centers across 12 states, offering convenient and affordable solutions that cater to the everyday financial needs of our diverse clientele. Founded in 1997 by industry leaders Bob and Dan Wolfberg, we prioritize our customers and value our dedicated team members who make our success possible.

Position Overview: As an Overnight Customer Service Representative (CSR), you will be the first point of contact for our customers, embodying the PLS brand. Your primary responsibility is to deliver outstanding customer service while educating patrons about our products and services. You will uphold the highest quality standards while adhering to company policies and procedures.

About PLS

PLS® is a premier provider of financial services, committed to enhancing customer experiences through convenience and transparency. With a presence in over 12 states and more than 200 service centers, our mission is to be the go-to choice for financial solutions. Our dedicated team members are the backbone of our operations, ensuring that we deliver unparalleled service that keeps our customers coming back.

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