About the job
About Kastle
Kastle is pioneering the AI operating system for consumer lending, collaborating with some of America's largest mortgage lenders to revolutionize their contact centers and compliance operations through AI voice agents.
With backing from Y Combinator, Commerce Ventures, and industry leaders from Snapdocs, Google, and WePay, we are transforming the experience of millions of borrowers in their interactions with financial institutions.
This is an exceptional opportunity to join a forward-thinking company that is already well-integrated with large-scale clients and operational use cases.
Role Overview
We seek a dedicated part-time AI Trainer with experience in the mortgage industry to enhance our AI systems. You will play a vital role by providing feedback on interactions, annotating conversations, and ensuring quality standards. If you have previously worked as a customer service or collections agent for a mortgage servicer, this position is ideal for leveraging your expertise to train AI in practical situations.
Responsibilities
- Annotate and categorize data from mortgage-related conversations.
- Provide constructive feedback on AI responses to enhance accuracy and user-friendliness.
- Assist in training the AI system to improve its handling of mortgage servicing calls.
- Test AI responses for quality, customer experience, and realism.
- Commit to approximately 10 hours a week with a flexible schedule.
Requirements
- Minimum of 5 years' experience as a customer service representative for a mortgage servicing company.
- In-depth knowledge of the mortgage industry, including escrow processes, payment inquiries, loss mitigation, QRPC requirements, servicing transfers, and client interactions.
- Excellent attention to detail and communication skills.
- Reliable internet connection and a computer for remote work.
Preferred Qualifications
- At least 3 years of experience as a Mortgage Customer Service Supervisor.
- Experience in providing feedback to customer service agents.
Benefits
- Flexible part-time hours.
- Opportunity to influence cutting-edge AI technology.
