Partner Program Specialist

AvePointHanoi, Hanoi, Vietnam

On-site Full-time

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Experience Level

Experience

Qualifications

Required Qualifications:Minimum of 2 years of experience in project coordination, business operations, or partner/channel roles. Proficiency with CRM, PRM, or similar business platforms is highly advantageous. Strong command of Microsoft 365 applications (Excel, Teams, Outlook). Familiarity with partner business models is preferred. Exceptional communication skills in English with the ability to navigate cross-cultural and time zone differences. Self-motivated, organized, and capable of working independently within a globally distributed team. Nice to Have:Experience with CRM Dynamics, Power BI, or tools within the partner ecosystem. Background in IT, business analysis, or program management.

About the job

Key Responsibilities:

Deliver comprehensive technical and functional support for the Partner Portal and PRM backend, including configuration, user assistance, and troubleshooting.
Translate and refine business requirements from Channel, Sales, and Marketing teams into actionable technical specifications for IT and Development teams.
Work collaboratively with cross-functional stakeholders including CRM, Marketing, Channel Sales, and Analytics to drive system enhancements and operational efficiency.
Contribute to Channel Operations initiatives such as Cloud Marketplace performance tracking and SKU optimization.
Assist in the preparation of user documentation and facilitate change management processes for partners.

About AvePoint

AvePoint is a leading provider of SaaS solutions that empower organizations to manage, migrate, and protect their data. With a commitment to innovation and excellence, AvePoint helps companies maximize their digital transformation initiatives through best-in-class software solutions.

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Partner Program Specialist

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Full-time|On-site|Hanoi, Hanoi, Vietnam

Key Responsibilities:Deliver comprehensive technical and functional support for the Partner Portal and PRM backend, including configuration, user assistance, and troubleshooting.Translate and refine business requirements from Channel, Sales, and Marketing teams into actionable technical specifications for IT and Development teams.Work collaboratively with cr…

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Job OverviewWe are seeking a dedicated Service Revenue Operations Specialist to join our dynamic team at AvePoint in Hanoi. In this role, you will collaborate closely with accounting, delivery, and sales teams to optimize processes and enhance communication efficiency.Key ResponsibilitiesCollaborate with cross-functional teams to streamline service revenue processes.Identify and troubleshoot challenges within service revenue operations.Utilize data analytics to forecast revenue and monitor key performance metrics.Participate in the continuous improvement of revenue operations processes.Support SOX audit-related initiatives.Perform various ad hoc tasks related to service revenue operations.

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