About the job
The Team:
At Datadog, we pride ourselves on being the in-house product experts. Our technical solutions team plays a pivotal role in driving Datadog's global expansion by educating potential clients and ensuring the ongoing success of our existing customers. We leverage our technical and product expertise to provide exceptional support through demos, presentations, technical evaluations, and continuous assistance. As part of a dynamic and growing global team, we foster collaboration to enhance our knowledge and continually elevate our technical skill set.
The Opportunity:
The Partner Solutions Architect (PSA) is a key role within Datadog, working closely with the Director of Adoption Services and aligned with our Channels & Alliances business segment. The PSA is tasked with driving various technical initiatives for our partners, such as cloud migration, application modernization, and DevOps transformation. This individual is responsible for the successful outcomes of these initiatives, collaborating with both Datadog and partner resources to ensure success. As a trusted technical advisor, the PSA plays a crucial role in our Partner channel.
You Will:
- Oversee the successful onboarding, training, enablement, and certification of partner technical resources.
- Engage in periodic joint business planning and review sessions to ensure alignment between Datadog and Partner technical teams.
- Internally collaborate to support Partner technical initiatives, including end-customer demonstrations, proofs of value, partner team enablement workshops, and best practice assessments and coaching.
- Represent Partners’ technical concerns with Datadog’s internal teams, advocating for resolution of use cases, feature requests, and support issues.
- Regularly analyze and understand Partner service offerings, providing recommendations to enhance service value through improved adoption of Datadog features and capabilities.
- Collaborate with Datadog’s product management, engineering, and technical services teams to identify and prioritize new features and capabilities.
- Continuously curate and evolve best practices for successful adoption of the Datadog platform.
You Are:
- Equipped with a solid technical background and hands-on experience in IT Development and/or Operations.
- Possess a proven track record and a relentless passion for learning.
- A self-starter with strong technical savviness.
