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Phlebotomist and Administrative Assistant

One MedicalBoston, MA
On-site Full-time $24/hr - $26/hr

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Experience Level

Experience

Qualifications

Qualifications for this role include:Proven experience in phlebotomy and administrative tasksStrong communication and interpersonal skillsAbility to work collaboratively in a team environmentDemonstrated problem-solving skills and a proactive approach to challengesCommitment to providing exceptional patient experiencesSelf-awareness and a drive for continuous personal and professional development

About the job

One Medical, now part of Amazon, has spent over fifteen years improving primary care. The organization offers in-person visits, 24/7 virtual care, on-site labs, and programs for preventive and chronic care management. Diversity and compassion are central values, with a focus on building teams where everyone can thrive.

Role overview

This Boston-based position combines clinical and administrative work. The role is also known internally as Lab Services Specialist or Member Support Specialist. It involves supporting both patients and staff in a primary care setting.

Key responsibilities

  • Perform venipuncture and assist with other clinical services as needed
  • Welcome patients and serve as the first point of contact, creating a supportive environment
  • Maintain the office lobby’s appearance to reflect the One Medical brand
  • Support the Practice Coordinator, Operations Manager, and providers with a variety of administrative and clinical tasks
  • Engage with patients using empathy and strong interpersonal skills to help remove barriers to care
  • Use proper specimen collection techniques, prioritizing patient safety and comfort
  • Identify and suggest customer-focused solutions during daily interactions

What helps in this role

  • Strong verbal and written communication skills
  • Ability to solve problems and adapt to new challenges as part of a team
  • Comfort with receiving feedback and seeking opportunities for growth
  • Motivation to serve others and create positive experiences for both patients and colleagues

About One Medical

One Medical is dedicated to transforming the healthcare experience by making quality care accessible and enjoyable. With a commitment to innovation, we offer a range of services designed to improve health outcomes for our patients and partners. Since joining Amazon in 2023, we are poised to expand our impact even further.

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