Platinum Support Specialist - Remote (Philippines)

Turnitin LLCManila

Remote Full-time

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Experience Level

Entry Level

Qualifications

Proven experience in customer support or a related field. Excellent communication skills, both verbal and written. Strong analytical and problem-solving abilities. Ability to work independently in a remote setting. Familiarity with customer relationship management (CRM) software is a plus.

About the job

Turnitin LLC seeks a Platinum Support Specialist to join the team remotely from the Philippines. The position centers on assisting clients with their questions, troubleshooting product issues, and helping users make the most of Turnitin’s offerings.

What you will do

Reply to customer inquiries with clear, prompt communication
Diagnose and resolve technical or product-related concerns
Guide users and address their needs to support customer success
Keep accurate records of customer interactions and solutions

Requirements

Strong customer service background
Keen attention to detail
Solid problem-solving skills
Ability to work independently in a remote environment

Location

This is a fully remote role based in the Philippines, with a focus on the Manila area.

About Turnitin LLC

Turnitin LLC is a leading provider of educational technology, specializing in plagiarism detection and online grading tools. Our mission is to enhance learning and improve educational integrity through innovative solutions. Join us and be part of a team that is dedicated to making a difference in the educational landscape.

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