About the job
About the Role
As the Retail Store Manager for LuxLexicon in Malaysia, you will play a pivotal role in our commercial success within the luxury resale market. This is a unique opportunity to become the ultimate authority in secondary luxury goods, influencing everything from acquisition to pricing and client engagement. Your extensive knowledge in authentication, valuation, and client acquisition will be essential in fostering a prosperous business.
This role requires a proactive approach, combining sharp commercial instincts with an in-depth understanding of the luxury resale sector. It focuses less on conventional retail operations and more on strategic market leadership, where your insights and judgments directly impact business outcomes. You will be key in establishing our Kuala Lumpur location as the premier destination for discerning collectors and clients in Malaysia.
What You Will Do
Develop and implement the pricing strategy for all secondary luxury inventory, considering condition, rarity, demand, and local market trends.
Continuously optimize pricing to enhance profit margins and inventory turnover.
Make critical decisions regarding item acquisition, effectively managing stock levels and avoiding capital tie-up.
Provide leadership through insightful analyses of market trends, emerging premiums, and categories experiencing decline.
Lead purchasing decisions for resale inventory, including client buy-backs, consignment, and strategic sourcing.
Assess potential inventory for authenticity, resale viability, and financial risk.
Build and maintain a strong network of sellers and collectors to ensure a steady flow of desirable inventory.
Balance strong client relationships with sound commercial practices in purchasing decisions.
Authenticate high-value and complex luxury items, serving as a trusted expert for VIP clients.
Establish and communicate clear authentication standards and decision-making frameworks for the team.
Manage and resolve any authentication disputes confidently and credibly.
Develop and maintain a personal client book of high-net-worth individuals in Malaysia.
Drive store traffic through exclusive appointments, client referrals, and targeted outreach initiatives.
Foster strategic relationships with high-net-worth collectors, personal shoppers, stylists, and wealth managers.
Organize and lead exclusive client events, previews, and curated buying sessions to enhance engagement.
Utilize your deep market knowledge and credibility to directly drive revenue growth.
Act as the internal expert on the Malaysian luxury resale market, providing guidance on category expansion and brand focus.
Support future market expansion initiatives as required.
