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Presales Support Engineer

Absorb LMSRemote CAN
Remote Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess strong communication skills, technical proficiency, and a passion for delivering exceptional customer experiences. Previous experience in presales or technical support roles is preferred, along with familiarity with learning management systems (LMS). A Bachelor's degree in a relevant field is advantageous.

About the job

Role Overview

Absorb LMS is looking for a Presales Support Engineer to join the team remotely in Canada. This role blends technical expertise with client interaction, supporting prospective clients as they explore how Absorb’s learning management system can meet their needs. The position works closely with Sales and Account Executives to understand client goals, document requirements, and deliver customized product demonstrations.

Key Responsibilities

  • Deliver technical online demonstrations tailored to each potential client.
  • Create and customize trial portals to highlight the LMS’s features and relevance.
  • Develop use cases and respond to integration questions from prospects.
  • Troubleshoot issues encountered by prospects during the trial process.
  • Complete technical and functionality questionnaires as needed.
  • Assist the proposals team by clarifying technical details or use cases in response to RFIs.

Collaboration and Impact

This position serves as a technical resource for both clients and internal teams. By answering technical inquiries and maintaining engagement, the Presales Support Engineer helps ensure a positive and informative experience for every prospect.

Location

Remote across Canada.

About Absorb LMS

Absorb LMS is a global leader in learning management solutions, dedicated to empowering organizations through innovative e-learning technology. Our commitment to excellence and growth creates an inspiring workplace where creativity and collaboration thrive.

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