About the job
About Us:
At Solo.io, we empower organizations to connect, secure, and observe modern applications such as APIs, Microservices, and Data through our cutting-edge API and Service Mesh Management Platform, Gloo. Our innovative solutions keep businesses at the forefront of technology and enable them to explore new avenues of growth.
Founded in 2017 by Idit Levine and backed by venture capital, Solo.io reached a valuation of $1 billion in 2021. Our diverse clientele includes some of the world’s largest companies across various industries and regions. Our team possesses extensive expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, Security, Microservice Applications, Application Modernization, GraphQL, and eBPF.
Role Overview:
As a Principal Solutions Architect specializing in AI onboarding, you will be the technical linchpin for our key customer partnerships. Your role will be pivotal in guiding their success as they build advanced AI and agentic platforms utilizing our products. This senior post-sales position is ideal for someone who excels at the intersection of cloud-native infrastructure and emerging AI workloads.
Key Responsibilities:
- Act as the primary technical liaison for a select group of strategic accounts, becoming intimately familiar with their use cases, architecture, teams, and business objectives.
- Drive the resolution of technical issues from start to finish, collaborating with Support and Engineering teams on escalations, and conducting root-cause analyses. Engage in hands-on troubleshooting to expedite resolution and enhance customer trust.
- Assist customers in leveraging Solo.io products to support modern workloads, including AI and agentic use cases such as LLM gateways, agent communication, and securing model traffic at scale.
- Proactively promote product adoption by uncovering new use cases and identifying opportunities for customers to derive greater value from the Solo.io suite.
- Advise customers on architectural best practices, performance optimization, and operational excellence in their deployments of Solo.io solutions.
- Develop and deliver customized training sessions, workshops, and enablement materials to enhance customer self-sufficiency.
- Advocate for customer needs within Solo.io, translating their feedback into actionable insights for Product Management and Engineering.
- Collaborate with the account team (Customer Success Manager, Account Executive, Solutions Engineer) to identify and mitigate technical risks, assess renewal health, and explore expansion opportunities.
