Process Automation Specialist at Ikano Retail | Petaling Jaya

Ikano RetailPetaling Jaya

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field. Demonstrated experience in process automation, preferably in the retail sector. Expertise in RPA platforms such as UiPath, Blue Prism, or Automation Anywhere. Strong capabilities in business process mapping, analysis, and optimization. Familiarity with data analysis and reporting tools. Excellent project management skills with a proven track record of successful automation projects. Comprehensive understanding of retail industry processes and operations. Knowledge of retail-specific software and systems is a plus. Relevant certifications in process automation or RPA platforms are desirable. Strong analytical and problem-solving skills with meticulous attention to detail. Exceptional communication and interpersonal skills, capable of thriving in a collaborative team environment. Ability to juggle multiple projects simultaneously while meeting deadlines.

About the job

Conduct thorough analysis of existing business processes to pinpoint opportunities for automation.
Design and create automated solutions leveraging Robotic Process Automation (RPA) and other cutting-edge technologies.
Work collaboratively with cross-functional teams to gather comprehensive requirements and ensure the effective implementation of automation initiatives.
Develop detailed documentation outlining automated processes and deliver training to end-users to facilitate seamless adoption.
Oversee and enhance automated processes to guarantee maximum efficiency and reliability.
Keep abreast of emerging automation technologies and industry best practices to ensure our operations remain at the forefront of innovation.
Establish and maintain performance metrics to evaluate the impact of automation initiatives on organizational efficiency.
Provide technical support and troubleshooting expertise for automated processes.
Contribute actively to the formulation of the organization's automation strategy and roadmap.

About Ikano Retail

At Ikano Retail, we are driven by the vision of creating a better everyday life for the many people. Our mission is realized through a diverse range of well-designed, functional home furnishing products offered at prices accessible to as many individuals as possible. Operating in Singapore, Malaysia, Thailand, and the Philippines, we have ambitious plans for expansion to introduce a touch of Sweden to new markets across the region. As part of the Ikano Group, we proudly stand as the sole IKEA franchisee owned by the Kamprad family, who founded IKEA. We also develop, own, and manage shopping centers anchored by IKEA, fostering walkable communities that integrate residential, office, and various real estate types within our development strategies. Sustainability is a core value, and we actively engage with our communities, supporting social initiatives that make a positive impact on children, women, and the environment.

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