Qualifications
Essential qualifications include:Minimum 3 years of experience in IT Release and Deployment Management. Advanced knowledge of ITIL 4, specifically Release Management, Deployment Management, and Change Enablement. Hands-on experience with ServiceNow, especially in Release Management and Change modules. Strong analytical and problem-solving capabilities. Understanding of process design principles and risk assessment in IT environments. Excellent communication and interpersonal skills.
About the job
Join our team as a Process Manager, where you will play a pivotal role in optimizing our IT Release and Deployment Management processes. We are looking for a professional with at least 3 years of relevant experience who possesses advanced knowledge of ITIL 4, particularly in areas such as Release Management, Deployment Management, and Change Enablement. You should have hands-on experience with server patching practices, tools, and schedules within enterprise environments. Familiarity with Lean Six Sigma methodologies is a plus, though certification is not mandatory.
Your expertise in ServiceNow, specifically in modules related to Release Management and Change, will be invaluable. We seek a candidate with strong analytical and problem-solving skills, a solid understanding of process design principles, and the ability to assess risks and impacts across complex IT landscapes. Excellent communication and interpersonal skills are essential, as you will facilitate cross-functional discussions and document policies, processes, and procedures effectively.
If you are motivated to innovate and thrive in a teamwork-oriented environment, we encourage you to apply. Proficiency in English is required, while knowledge of German would be advantageous.
About T-Systems Information and Communication Technology India Private Limited
T-Systems Information and Communication Technology India Private Limited is recognized as a Great Place To Work® Certification™ recipient. As a subsidiary of T-Systems International GmbH, we operate in Pune, Bangalore, and Nagpur, with a dedicated workforce of over 3,500 employees. We offer integrated, end-to-end IT solutions that drive digital transformation across various sectors, including automotive, manufacturing, logistics, transportation, healthcare, and the public sector. Our company develops vertical, industry-specific software solutions and has a presence in over 20 countries with a revenue exceeding €4 billion. With over 20 years of expertise in digital services, T-Systems stands as a global leader in IT solutions.
