Product Manager, Agent Development (French speaking)

SierraLondon

On-site Full-time

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Experience Level

Mid to Senior

About the job

About Us

At Sierra, we are pioneering a transformative platform designed to empower businesses in crafting exceptional and personalized customer experiences through artificial intelligence. While our headquarters are in San Francisco, we are excited to expand our presence with offices in Atlanta, New York, London, France, Singapore, and Japan.
Our core values, Trust, Customer Obsession, Craftsmanship, Intensity, and Family, serve as the guiding principles that shape our culture and drive our mission. We are dedicated to integrating these values into every aspect of our work.
Sierra is co-founded by industry leaders Bret Taylor and Clay Bavor. Bret currently holds the position of Board Chair at OpenAI, having previously served as co-CEO of Salesforce and CTO of Facebook, with a remarkable history as one of Google's early product managers. Clay boasts an extensive 18-year tenure at Google, where he spearheaded landmark projects including Google Labs and the innovative Project Starline.

Your Role

Develop Enterprise-Level AI Agents: As the Product Manager focused on Agent Development, you will collaborate closely with engineers and clients to design and deploy AI agents capable of managing thousands of customer interactions daily.
Customer Engagement: Your role will involve interacting with diverse stakeholders within our clients' organizations:
- Identify and evaluate their needs.
- Conduct and showcase demonstrations of Sierra’s agents.
- Collaborate with technical teams to navigate and resolve any technical challenges.
- Enhance Sierra’s virtual agents to align with and anticipate customer requirements and workflows.
- Serve as a trusted advisor, guiding strategic technical decisions for our clients.
Influence Product Strategy: Partner with Sierra’s engineering and product teams to define and execute new features critical to achieving customer success.

Qualifications

5-7+ years of experience in product management, specializing in highly technical products.
Proven track record of leading cross-functional teams to deliver successful product solutions.
Strong analytical skills and ability to translate customer needs into effective product features.
Fluency in French and English, with excellent communication skills in both languages.
Experience in AI or technology-driven environments is highly desirable.

About Sierra

At Sierra, we're on a mission to revolutionize customer interactions through innovative AI solutions. With offices around the globe, we cultivate a vibrant culture rooted in our core values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family. Join us to be a part of a team where your contributions will directly impact the future of customer experience.

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