Product Manager - Managed Services & SaaS Operations

IntersystemsDublin (Remote)

Remote Full-time

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Experience Level

Experience

Qualifications

Experience & Skills RequiredMinimum of 5 years of experience in solution management, service delivery, or Managed Services/SaaS operations. Strong knowledge of IT service management frameworks, such as ITIL. Proven experience in owning and delivering service-oriented or platform solutions. Ability to translate business objectives into actionable technical requirements. Exceptional stakeholder management, communication, and prioritization skills.

About the job

The Product Manager plays a crucial role in enhancing customer satisfaction, operational efficiency, and overall business performance by defining, prioritizing, and delivering Managed Services and SaaS Operations capabilities. In this role, you will serve as the essential link between business, operations, and technology, effectively translating strategic goals and customer requirements into a comprehensive roadmap that leads to measurable outcomes.

Key Responsibilities

Own and drive the vision, strategy, and roadmap for Managed Services and SaaS Operations delivery platforms.
Act as the customer advocate within DevOps and service delivery teams.
Manage and prioritize the DevOps backlog to ensure a balance between feature delivery, service quality, and addressing technical debt.
Collaborate cross-functionally with engineering, operations, product, sales, and support teams.
Lead initiatives for service innovation, automation, and continuous improvement.
Define and monitor service KPIs, SLOs, and operational performance metrics.
Oversee the implementation of service enhancements and operational process improvements.
Communicate service performance, adoption rates, and outcomes through comprehensive dashboards and reporting.

About Intersystems

Intersystems is a global leader in data management and integration software, focused on empowering organizations with innovative solutions to drive their operational excellence and business growth.

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