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Experience Level
Experience
Qualifications
Experience & Skills RequiredMinimum of 5 years of experience in solution management, service delivery, or Managed Services/SaaS operations. Strong knowledge of IT service management frameworks, such as ITIL. Proven experience in owning and delivering service-oriented or platform solutions. Ability to translate business objectives into actionable technical requirements. Exceptional stakeholder management, communication, and prioritization skills.
About the job
The Product Manager plays a crucial role in enhancing customer satisfaction, operational efficiency, and overall business performance by defining, prioritizing, and delivering Managed Services and SaaS Operations capabilities. In this role, you will serve as the essential link between business, operations, and technology, effectively translating strategic goals and customer requirements into a comprehensive roadmap that leads to measurable outcomes.
Key Responsibilities
Own and drive the vision, strategy, and roadmap for Managed Services and SaaS Operations delivery platforms.
Act as the customer advocate within DevOps and service delivery teams.
Manage and prioritize the DevOps backlog to ensure a balance between feature delivery, service quality, and addressing technical debt.
Collaborate cross-functionally with engineering, operations, product, sales, and support teams.
Lead initiatives for service innovation, automation, and continuous improvement.
Define and monitor service KPIs, SLOs, and operational performance metrics.
Oversee the implementation of service enhancements and operational process improvements.
Communicate service performance, adoption rates, and outcomes through comprehensive dashboards and reporting.
About Intersystems
Intersystems is a global leader in data management and integration software, focused on empowering organizations with innovative solutions to drive their operational excellence and business growth.
Join Mirantis as a Sales Operations Manager, where you will play a pivotal role in enhancing our sales processes and driving operational efficiency. You will collaborate with cross-functional teams to optimize sales strategies and ensure alignment with business objectives. This is an exciting opportunity to contribute to our growth and enhance customer satis…
Join Expeditors International as a District Sales Operations Manager, where you will play a vital role in driving our sales strategy and optimizing operational efficiency. We are looking for a motivated individual who thrives in a fast-paced environment and is committed to delivering exceptional service to our clients.
Storm Technology, a Microsoft Solutions Partner in Dublin, has supported clients for over 27 years by helping them use digital tools to achieve real business results. The company brings together business professionals, technology specialists, and change management experts who work closely to deliver measurable outcomes. Role overview The Sales Operations Administrator joins the Sales department and reports directly to the Sales Operation Lead. This position is based in Dublin and follows a flexible hybrid working model, with occasional travel required. Acting as a key link between internal teams and customers, the role focuses on supporting commercial processes and account management. Responsibilities include managing licenses, renewals, support contracts, quotations, and related documentation to ensure accuracy and compliance with both internal and vendor standards. Main responsibilities Prepare and manage sales quotations, renewals, upgrades, and licensing documentation. Assist in moving opportunities from quotation through approval to closure. Maintain accurate records of opportunities, renewals, and amendments using CRM and internal tools. Support the creation of commercial and contractual documents. Licensing and renewals management Oversee the operational lifecycle of software licenses and support contracts, collaborating with Sales and Customer Success teams on renewals and amendments. Keep license and renewal schedules current and help prepare renewal pricing. Serve as a main contact for internal and customer questions about licensing, renewals, and entitlements. Customer success and account coordination Coordinate license onboarding, renewals, and ongoing support administration. Maintain accurate records of active licenses, renewals, and support agreements. Participate in internal handovers and contract reviews when needed. Systems, compliance, and improvement Ensure data accuracy across systems and processes to support compliance and ongoing improvement efforts. Location and reporting Location: Dublin (flexible hybrid model) Reports to: Sales Operation Lead Travel: Occasional
Gong.io develops the Gong Revenue AI Operating System, a platform designed to unify data, insights, and workflows for revenue teams. More than 5,000 companies worldwide rely on Gong’s AI-powered tools to better understand their teams and customers, refine sales processes, and close deals efficiently. Details about the company can be found at www.gong.io. Role overview The Sales Development Manager will lead the Sales Development team in Dublin. This group serves as the first point of contact for potential customers and plays a key role in Gong.io’s growth. The manager will focus on building and developing the team to drive engagement with target customers. What you will do Build, mentor, and lead a team dedicated to engaging with Gong.io’s ideal customer profile Apply operational expertise and data insights to inform decisions and enhance team performance Support team members’ development with a servant leadership approach Shape account strategies and contribute to a healthy sales pipeline Foster a culture of teamwork, diversity, and accountability What we value Ambition to achieve results and help others grow Openness, trust, and transparency in daily work Commitment to meaningful work and ongoing development Location This position is based in Dublin.
Winthrop Technologies stands as Europe's premier dedicated data centre delivery partner, offering comprehensive turnkey solutions that encompass everything from design to construction and commissioning. Based in Dublin, we execute projects across Europe, earning our reputation as a trusted leader in the field.Our proficiency covers a wide array of civil, structural, architectural, mechanical, and electrical services, ensuring a consistent delivery of high-quality results across every project. Over the years, Winthrop has cultivated a reputation for technical excellence and enduring client relationships.In our IT department, we maintain a lean internal team that is bolstered by top-tier external partners. This structure guarantees high-quality service delivery while maintaining robust internal ownership, governance, and accountability.Your New Role – IT Operations ManagerReporting directly to the IT Manager, you will be an integral part of a dynamic internal IT team, assuming operational ownership of Winthrop’s IT landscape. Although daily technical operations are managed by external service providers, you will have complete responsibility for operational performance, service quality, and security governance.This position offers substantial autonomy and visibility, allowing you to significantly influence IT service delivery within the organization.Your primary responsibilities will encompass:IT Operations & Service ManagementOversee the day-to-day operational health of IT services throughout the organizationGuarantee availability, performance, and resilience of critical IT systemsManage and enhance incident, problem, and change management processesKeep precise operational documentation, runbooks, and procedures to ensure consistent service deliveryMicrosoft Platform OwnershipServe as the internal technical authority for the Microsoft environment, which includes: Azure, Entra ID, Active Directory, Intune, Microsoft Defender Suite, and M365Ensure secure configuration, standardization, and lifecycle management across platformsMonitor and interpret the Microsoft roadmap to ensure best practices align with business requirementsSecurity & Risk ManagementAssume operational ownership of IT security controls within the Microsoft ecosystemGuarantee effective security measures across endpoint protection, identity security, and cloud application governanceCollaborate closely with the MSP and security partners to manage threats, incidents, and remediationEnsure security exceptions are risk-assessed, approved, documented, and reviewedVendor & Third-Party ManagementManage key external partners, including MSPs, MSSPs, SaaS, and technology vendorsEstablish and maintain strong relationships with these partners to optimize service delivery
Join Our Team About Stripe Stripe is a leading financial infrastructure platform that empowers businesses globally. From the largest corporations to innovative startups, millions leverage Stripe to accept payments, boost revenue, and create new growth opportunities. Our mission is to enhance the GDP of the internet, and we have ambitious goals ahead. This presents a unique chance for you to contribute to the global economy while engaging in meaningful work. About the Team The Global Go-To-Market (GTM) Operations team drives the productivity and effectiveness of our sales organization, collaborating closely with sales teams and various departments at Stripe to implement strategic initiatives. As part of the EMEA Sales Strategy and Operations team, you will significantly influence the development and execution of GTM strategies in partnership with EMEA sales leaders. Your role will involve collaborating with senior Sales leadership and the broader Sales team to enhance overall productivity and effectiveness. Key responsibilities encompass designing go-to-market strategies, resource allocation, quota setting and management, sales process optimization, and conducting business analytics. Additionally, you will work with essential cross-functional stakeholders, including Finance, Strategy, Functional Sales Operations, and the Strategy Planning and Insights team, to refine internal processes and deliverables such as monthly business reviews, weekly forecasting calls, and target planning. We seek a proactive individual who is detail-oriented, analytical, and has a proven track record of navigating ambiguity in a high-growth environment to solve complex problems effectively.
Full-time|On-site|Dublin, CA; San Jose, CA; Sunnyvale, CA; Fremont, CA
Role Overview DoorDash is hiring an Operations Manager focused on robotics. This position shapes how robotic technology supports and improves delivery operations across several California locations: Dublin, San Jose, Sunnyvale, and Fremont. What You Will Do Lead cross-functional teams working on robotics projects within logistics and delivery. Implement new solutions to integrate robotics into daily operations. Work to streamline processes and ensure smooth adoption of technology. Apply strategic thinking and operational knowledge to improve service quality for customers. Location This role is based in Dublin, CA; San Jose, CA; Sunnyvale, CA; or Fremont, CA.
Vanta seeks a Sales Manager based in Dublin, Ireland. This role leads sales initiatives, manages a team, and plays a key part in supporting company growth. The Sales Manager will shape sales strategies and build strong relationships with clients. Key Responsibilities Develop and implement sales strategies to achieve targets Oversee and support the performance of a sales team Identify new business opportunities and take action to secure them Maintain and strengthen relationships with clients Focus on customer satisfaction and retention Requirements Experience managing sales teams Skill in creating and executing sales plans Proactive approach to finding and pursuing new business Strong communication and relationship-building abilities
Join Harvey as a Procurement Operations Manager in Dublin, where you will play a crucial role in optimizing our procurement processes and managing supplier relationships. This position offers a unique opportunity to lead initiatives that enhance operational efficiency and drive cost savings.
Match Group, Inc. brings together a range of dating platforms, such as Tinder, Hinge, Match-Meetic, PlentyOfFish, OkCupid, The League, Archer, and Salams. The company’s mission is to help singles build genuine connections and foster a sense of belonging, a goal that shapes every team’s work. Role overview The Global Operations Manager position is part of the Global Escalations team within the Member Experience organization, based in Dublin, Ireland. This team protects and supports users worldwide across Match Group’s portfolio. The role centers on handling member escalations tied to Trust & Safety and support policies for all company dating products. What you will do Investigate and resolve escalated issues, including safety concerns, abuse reports, technical bugs, and app functionality problems. Make sure Tinder’s Community Guidelines and Terms of Service are followed. Promote the ongoing safety and well-being of users across several platforms. Work arrangement This role is based in the Dublin office. The team meets in person three days a week, supporting the idea that strong work relationships often grow through real-life collaboration.
The Role As we continue to expand, we are excited to welcome a Senior Sales Operations Analyst to our team. You will play a pivotal role in shaping our data-driven analytics team as a vital member of our growing Go-To-Market (GTM) Analytics unit. Your main responsibility will be to develop and maintain the data infrastructure essential for our global salesforce and leadership, with a strong focus on collaboration with stakeholders. Your Opportunities Gain insights and firsthand experience of how a fast-paced organization operates by exploring marketing and sales processes, tools, and collaboration methodologies. Utilize various BI tools to create analytics frameworks, witnessing how data impacts business outcomes. Fast-track your career by engaging with the best sales professionals in the industry and learning effective sales methodologies. Establish a robust network of peers and mentors. Acquire knowledge about the rapidly transforming $60 billion technology sector. Key Responsibilities Work closely with diverse stakeholders to ascertain their data requirements and translate high-level business challenges into actionable, technical solutions. Manage projects efficiently by planning, organizing, and monitoring data analysis tasks with minimal supervision, while adeptly balancing competing priorities. Navigate ambiguity by converting unclear or complex business objectives into clear, actionable analytical frameworks and dashboards. Independently gather requirements from non-technical stakeholders, analyze their needs, and translate those into scalable technical tools and processes that align with broader business objectives. Develop tools that empower our GTM teams to make data-driven decisions and enhance productivity. Design reporting frameworks that facilitate data-driven decision-making for senior leadership. Collaborate with executive stakeholders to provide data-driven insights into sales performance. Conduct ad hoc analyses and communicate findings effectively to non-technical audiences. Manage concurrent projects across various responsibilities, ensuring effective prioritization and tracking of progress. Regularly review, update, and audit key sales dashboards that monitor pipeline, productivity, attainment, and other critical metrics.
About UsAt Cornmarket, we are dedicated to enhancing the financial health of public servants and their families. With over 50 years of experience, we specialize in providing exceptional financial services, including car, home, health, and life insurance, income protection, retirement planning, mortgages, and more.Role OverviewWe are in search of a proactive Finance Data Operations Manager to lead our premium processing team. This role emphasizes data-driven decision-making and process optimization, requiring a hands-on approach to analysis and problem-solving.Department ResponsibilitiesOur department offers a unique salary deduction service for public sector payrolls. We instruct payrolls on deductions from our clients' salaries, ensuring precise reconciliation, validation, and allocation of funds before remitting premiums to insurers. The integrity and timeliness of data flows are crucial to this operation.The successful candidate will manage the Finance Department, ensuring the accuracy and efficiency of premium and payroll data. Attention to detail and the ability to prioritize workloads using data are essential. Strong communication skills are a must, with an emphasis on regulatory compliance, data quality, and client satisfaction.This role involves collaboration with client-facing and operational departments to guarantee the efficient capture, processing, and reconciliation of insurance premium data, promptly addressing any data discrepancies.Key ResponsibilitiesOversee the salary deduction process across 270 employer payrolls, ensuring the timely creation, validation, and submission of payroll data files with comprehensive checks on accuracy.Analyze large and complex data sets for reconciliation and reporting purposes.
The Product Manager plays a crucial role in enhancing customer satisfaction, operational efficiency, and overall business performance by defining, prioritizing, and delivering Managed Services and SaaS Operations capabilities. In this role, you will serve as the essential link between business, operations, and technology, effectively translating strategic goals and customer requirements into a comprehensive roadmap that leads to measurable outcomes.Key ResponsibilitiesOwn and drive the vision, strategy, and roadmap for Managed Services and SaaS Operations delivery platforms.Act as the customer advocate within DevOps and service delivery teams.Manage and prioritize the DevOps backlog to ensure a balance between feature delivery, service quality, and addressing technical debt.Collaborate cross-functionally with engineering, operations, product, sales, and support teams.Lead initiatives for service innovation, automation, and continuous improvement.Define and monitor service KPIs, SLOs, and operational performance metrics.Oversee the implementation of service enhancements and operational process improvements.Communicate service performance, adoption rates, and outcomes through comprehensive dashboards and reporting.
At Gong, we leverage the transformative power of AI to redefine success for revenue teams. Our Gong Revenue AI Operating System seamlessly integrates data, insights, and workflows into a cohesive, trusted platform that not only observes and guides but also actively collaborates with the world's leading revenue teams. Fueled by the Gong Revenue Graph, AI-driven intelligence, specialized agents, and reliable applications, Gong empowers over 5,000 companies globally to gain profound insights into their teams and customers, streamline essential sales workflows, and achieve greater success with less effort. For more details, visit www.gong.io.Joining Gong means becoming part of a vibrant culture founded on innovative products, ambitious aspirations, and a team of passionate individuals. We are at the forefront of revolutionizing revenue intelligence, and we seek those eager to contribute to the next big leap. Collaborating with a team that thinks big, acts swiftly, and genuinely cares about both their craft and one another, you'll find transparency and trust at the core of our operations. Every member of the team has the chance to make a significant impact. If you aspire to grow, challenge yourself, and contribute to meaningful work, Gong is the optimal place to realize the pinnacle of your career.We are excited to announce an opening for a Senior Manager of Field Operations in the EMEA region to bolster our Upmarket (ERU) segment and Industry Expansion Business Unit, focused on driving growth in Healthcare, Financial Services, and Energy sectors. This pivotal role will collaborate with ERU & IX leadership to establish scalable processes, ensure precise forecasting, and deliver data-driven insights that expedite growth. Additionally, you will provide support to our post-sales leadership team, including Revenue Architects and Customer Success.The ideal candidate will possess over 5 years of experience in a RevOps role, combining robust operational discipline with a proactive approach, ensuring swift execution while developing sustainable, long-term solutions. This leader will engage cross-functionally with Sales, Finance, Marketing, Customer Success, Enablement, and Analytics teams to harmonize strategy with execution and enhance overall sales productivity.Note: This position operates on a hybrid model (3 days in-office, 2 days remote).
MediaHQ is a pioneering platform offering a comprehensive media contacts database and press release distribution tool tailored for PR and Communications teams. Our innovative solution empowers users to effectively connect with media contacts, distribute press releases, analyze outcomes, and enhance their media coverage.As a vibrant and expanding organization, we are excited to invite a Commercial Intern to join our Commercial Team. This internship presents a remarkable opportunity for individuals eager to cultivate their careers in Marketing, Sales, Customer Success, or Business Operations while gaining hands-on experience in a fast-paced and dynamic environment.This is a 12-month internship suitable for university placements or recent graduates. Since launching our cloud-based software in 2009, we have rapidly evolved into Ireland's largest media intelligence and press release sharing platform, serving numerous esteemed clients, including the Department of Health, Paddy Power, and Fáilte Ireland.At MediaHQ, we prioritize a customer-centric philosophy, ensuring that our products consistently enhance our clients' experiences. We strive to identify positive emotions at every interaction.The selected candidate will participate in our dynamic commercial internship program, exploring various facets of Marketing, Sales, Customer Success, and Business Operations. This hybrid role entails active involvement in our commercial and operations departments, providing practical exposure across diverse functions. Interns are expected to work in the office (located in Harold’s Cross, Dublin 6W) at least one day a week.Interns will collaborate closely with senior team members, acquiring valuable skills in customer support, marketing execution, and sales enablement, with ample potential for personal and professional growth.Do you possess:Exceptional written and verbal communication skillsA proactive attitude driven by motivation, creativity, and initiative.The ability to juggle multiple responsibilities across work, study, and extracurricular activities.Proficient knowledge and regular use of social media platforms, including X and LinkedIn.Strong collaborative skills and a team-oriented mindset.This commercial internship will involve comprehensive engagement in Marketing, Sales, Customer Success, and Business Operations functions.Responsibilities include:Marketing:Assist in developing and implementing marketing campaigns.Contribute to content generation for various marketing channels.Engage in marketing research and analysis to uncover trends and opportunities.Sales:Support the Sales Team with prospecting and lead generation efforts.Help create and maintain an accurate database of leads.Qualify leads and ensure timely communication with the sales team.
Join Primark as a Finance Manager in Operational Excellence, where you will play a pivotal role in driving financial strategy and operational efficiency. Your expertise will help streamline processes and enhance performance metrics, ensuring our finance operations align with our company goals.
Contract|€38.2K/yr - €38.2K/yr|Hybrid|Dublin, County Dublin, Ireland
The Admissions Operations Manager at Generation UK will be based in Dublin, County Dublin, Ireland, following a hybrid work model. This is a 12-month fixed-term contract with the possibility of becoming permanent. The salary for this position is €38,210. Applications close at 9 am on Tuesday, 5th May. Role Details This full-time position requires 40 hours per week, with standard working hours from 9 am to 6 pm and a one-hour unpaid lunch break. Start and end times can be adjusted with approval from a line manager. Generation UK supports work-life balance, offering flexibility for medical, parental, and personal needs. Hybrid Work Environment The role combines remote and in-office work, with the Dublin office located in Charlemont. Candidates living within an hour of the office are expected to work onsite at least once a week, while those living farther away attend at least once a month. Preference is given to applicants in the greater Dublin area. Only residents with the legal right to work in Ireland will be considered. About Generation UK Generation UK aims to create pathways to meaningful careers for people facing barriers to employment. Founded by McKinsey & Company in 2015, Generation has supported over 120,000 individuals in 17 countries and 26 professions. The organization works with more than 4,000 employers globally. In Ireland, Generation’s work is funded by public sources such as the National Training Fund, SOLAS, and Rethink Ireland, and supported by partners including Microsoft and the JP Morgan Charitable Foundation. The mission in Ireland focuses on helping diverse, underrepresented individuals access life-changing careers through specialized bootcamps and ongoing support, in collaboration with employers to foster inclusive job opportunities.
Who We AreAbout StripeStripe is revolutionizing the financial infrastructure for businesses worldwide. From large enterprises to innovative startups, millions rely on Stripe to facilitate payments, enhance revenue, and unlock new business ventures. Our mission is to elevate the GDP of the internet, presenting you with a remarkable opportunity to make a significant impact on the global economy while engaging in fulfilling work.About the TeamAs a Sales Development Manager at Stripe, you will spearhead our growth initiatives by leading a dynamic team of inbound and outbound Sales Development Representatives (SDRs). Collaborating closely with the Sales teams, you will play a pivotal role in building and nurturing our sales pipeline. Your leadership will inspire a high-performing team to achieve ambitious goals, while you also actively engage in their development. We seek a proactive individual with a proven track record of thriving in fast-paced, high-growth environments and effectively navigating ambiguity. Ideal candidates will have experience in scaling technology Sales Development teams and possess exceptional communication skills. We adopt a data-driven approach to Sales Development, and we are in search of someone passionate about building effective sales processes, articulating Stripe’s value proposition, and developing vital tools and metrics for success. If you are driven, intelligent, persistent, and a collaborative team player, we want to hear from you!
As a Clinical Sales Manager at Intuitive Surgical, you will play a pivotal role in driving sales and enhancing the adoption of our groundbreaking robotic surgical systems. You will lead a team of sales professionals and work closely with healthcare providers to demonstrate the value of our products in improving surgical outcomes. Your expertise in the clinical field will enable you to provide exceptional support and education to clients, ensuring they maximize the benefits of our innovative technologies.
Cytokinetics is a pioneering biopharmaceutical company specializing in innovative cardiovascular treatments. Our focus is on the discovery, development, and commercialization of first-in-class muscle activators and next-in-class muscle inhibitors aimed at addressing severe diseases that compromise cardiac muscle performance. As a frontrunner in muscle biology, we are dedicated to creating small molecule drugs designed to enhance myocardial function and contractility.Job PurposeIn the role of Manager, External Manufacturing and Supply Operations, you will oversee the comprehensive technical and operational aspects of external manufacturing and supply activities within a network of Contract Manufacturing Organizations (CMOs). This pivotal position within Manufacturing and External Supply Operations demands a solid technical foundation and the capacity to handle multiple priorities in a dynamic and fast-paced environment.This position emphasizes the review and approval of batch records, process oversight, and informed technical decision-making, ensuring compliance with cGMP standards and alignment with global supply needs.Your role will involve extensive collaboration with Quality Assurance, Technical Operations, Regulatory Affairs, and Supply Chain to ensure a robust, compliant, and dependable supply chain for both clinical and commercial products. You will report directly to the Director of External Supply Operations.
