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Production Support / Application Support Specialist

On-site Full-time

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Experience Level

Entry Level

Qualifications

Mandatory Qualifications:Exceptional communication skills for liaising with internal and external stakeholders. Proficient in SQL and Unix scripting. Experience with Java scripting is required. Ability to work effectively under pressure and in a fast-paced environment. Willingness to work flexible hours, including shifts as necessary.

About the job

Primary Skills: Production Support / Application Support, SQL, Unix


We are seeking a dedicated and skilled Production Support / Application Support Specialist who will be crucial in maintaining the integrity and performance of our applications. The ideal candidate will possess the ability to write database scripts and SQL queries, as well as experience in Java scripting. Familiarity with technologies such as Netezza, Datasynaps, and Gemfire will be considered an advantage.


Key Responsibilities:

  1. Serve as the primary contact for production escalations, effectively communicating with offshore teams, business partners, and various stakeholders.
  2. Diagnose issues to determine root causes and delegate tasks to appropriate resources for resolution.
  3. Take ownership of incidents and ensure follow-up until resolution is achieved.
  4. Provide consultative support and design input for user requirements, functional specifications, data analysis, and testing strategies.
  5. Plan and coordinate application promotions during parallel testing and user acceptance testing phases.
  6. Be prepared to work shifts and provide extended support for emergencies.

About System Canada Technologies

At System Canada Technologies, we pride ourselves on our diverse talent pool, which brings a variety of skills across multiple technologies. Our commitment to continuous learning ensures that our team members grow both professionally and personally, through hands-on experience and structured training programs. Join us and be part of a culture that values innovation and collaboration. Learn more about us at: System CanadaSystem Canada is an equal opportunity employer.

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