About the job
At NiCE, we believe in pushing boundaries and redefining excellence. We are driven by ambition and innovation, always striving to set and exceed the highest standards. If you share our passion for challenge and success, we invite you to explore an unparalleled career opportunity with us that promises to ignite your potential.
About the Role
The Professional Services Engineer is a pivotal, client-facing role that delivers specialized expertise and solutions for NICE's suite of products and services. This includes the implementation, configuration, and optimization of AI-driven applications, such as chatbots and knowledge assistants, tailored for enterprise contact centers. This position seamlessly blends technical and business responsibilities, requiring close engagement with clients to understand their needs and deliver cutting-edge solutions.
As part of our rapidly expanding professional services team located in Manila, you will become a subject matter expert in MPower Proactive AI Agents, championing high-quality implementations and providing analytical support to clients worldwide.
Initially collaborating with teams in both the EU and US, you will facilitate implementation and support for our existing and new clients. As our MPower Proactive AI Agents extend into the APAC region, our Manila team will take the lead in implementation, quality assurance, support, and local client delivery.
Responsibilities:
- Develop expertise in the MPower Proactive AI Agents solution, encompassing data models, reporting structures, and AI functionalities.
- Design, develop, and uphold reports, dashboards, and analytics tools that deliver vital business insights to both internal and external stakeholders.
- Engage with clients to comprehend their business requirements and workflows, translating these into effective business intelligence solutions.
