About the job
Join CGS Federal as a Program Manager and Training Lead, where your expertise will guide the design, development, and implementation of impactful training programs for both internal and external stakeholders within a government context.
At CGS, we unite talented, innovative individuals to tackle the government's most pressing challenges using advanced technology. We are looking for enthusiastic candidates who thrive on collaboration, possess foresight in anticipating client needs, and are driven to contribute to government innovations. Our work environment fosters support and encourages professional development through diverse learning opportunities.
Key Responsibilities:
- Collaborate with the transformation readiness team to review and finalize draft Training Plans.
- Design, develop, and deliver comprehensive, role-specific training in accordance with the VCF Transformation Training Plan, utilizing provided test scenarios and myVCF system visuals to create effective training materials.
- Develop and co-facilitate substantive training for VCF personnel on claims lifecycle processes, ensuring the curriculum and standardized materials meet the needs for claim review, administration, quality control, and payment procedures.
- Create professional-grade graphics and communication media for How-To Guides and online content aimed at educating the public, law firms, and VCF staff regarding VCF Transformation and related processes.
- Partner with the VCF team and system integrator to support staff during the transition, ensuring a successful implementation of revamped claim review and operational processes.
