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Program Specialist I (Talent Pool)

On-site Full-time

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Experience Level

Experience

Qualifications

Preferred: University degree or relevant experience. Experience in high-volume coordination activities. A minimum of 1 year in any customer service industry. Experience interacting with client hiring managers and suppliers. Exceptional verbal and written communication skills. Ability to thrive in a fast-paced, dynamic environment. Strong analytical and problem-solving abilities. Excellent documentation and follow-up skills. Effective time management skills. Strong organizational skills and attention to detail. Proficient in MS Office (Excel, Word, PowerPoint) and general PC skills. Able to work independently with minimal supervision. Customer-focused mindset.

About the job

Are you eager to join a dynamic team but don’t see the ideal role available right now? No worries! By entering our Talent Pool, you’re expressing your interest to be part of Allegis Global Solutions (AGS) when future opportunities, such as the Program Specialist position, arise.

Why Join Our Talent Pool?

  • Signal your desire to be considered for upcoming roles.
  • Get prioritized notifications from our team when positions match your skills and interests.

If you are passionate about facilitating organizational change and ensuring the effective adoption of new technologies and processes, this is your chance to stay informed about relevant opportunities.

The Program Specialist I will play a vital role in fostering and maintaining relationships with Hiring Managers while overseeing the complete requisition lifecycle. This includes requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding, and reporting. Acting as a talent advisor, you will support our clients in the requisition fulfillment process to ensure timely acquisition of quality talent.

Key Responsibilities:

  • Assist client managers throughout the contract labor acquisition process, including requisition intake, sourcing, and candidate shortlisting and interviewing.
  • Exhibit recruitment expertise by crafting insightful questions suitable for the position prior to conducting requirement intake sessions with hiring managers to gather precise job descriptions for dissemination to our supply chain.
  • Document requirement intake discussions in relevant databases (VMS, AGS360).
  • Utilize reports to track open requisitions, advising managers on their status and monitoring supplier sourcing strategies to ensure prompt responses.
  • Collaborate with Hiring Managers to establish expectations, timelines, feedback, and roles for all parties involved in the requisition process.
  • Coach and oversee the performance of participating staffing suppliers.
  • Record all client/supplier reported issues and manage resolutions to completion, ensuring a high level of client satisfaction within the CRM system.
  • Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
  • Maintain and update monthly activity and performance reports.
  • Engage in constant communication through face-to-face interactions, emails, and phone calls with clients, staffing vendors, contract personnel, and other stakeholders.
  • Assist with worker assignment management (cost center changes, contract extension, etc.) to enhance data integrity.
  • Coordinate with managers, vendors, and the security department to ensure all necessary paperwork is completed and collected prior to the commencement and conclusion of assignments.

About Allegis Global Solutions

At Allegis Global Solutions (AGS), we believe that working here is more than just a job; it’s a career path and a supportive community that invests in your growth and empowers you to forge your own journey. Each member of our team is committed to creating a tangible impact that drives progress. We transcend conventional roles to seize opportunities for meaningful contributions to broader goals. By cultivating a workforce designed to harness human potential, we create an environment that fosters impactful results. AGS partners with organizations globally to transform their workforce into a competitive edge. Our focus is not merely on filling roles but on architecting workforces that align with strategic missions, unleashing the transformative power of human enterprise. With services available worldwide, we possess a forward-thinking perspective on the future of work, enabling us to be a transformative ally in optimizing how work is accomplished within our clients’ organizations.

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