Quality and Training Officer

HelloFreshManila, Manila, Philippines

On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsWe are seeking candidates who are enthusiastic and possess strong analytical skills. The ideal candidate should have experience in quality assurance, change management, and process automation, with a proven track record of implementing effective training programs. Strong communication skills and the ability to engage stakeholders at all levels are essential.

About the job

About the Role

Join the innovative team at HelloFresh in the Inoza Tower, where we embrace advanced technology and foster a culture of collaboration, continuous learning, and excellence. In this dynamic environment, you will engage in meaningful projects, enhance your skills, and advance your career while valuing diverse perspectives and experiences.

As a Quality and Training Officer, you will play a pivotal role in spearheading change management, driving continuous improvement, and automating processes within our HR Shared Service Center. Your contributions will be essential in achieving business success and improving customer satisfaction.

If you're passionate and believe you can make a difference, even if you don't meet every requirement, we encourage you to apply!

Your Responsibilities

Quality Assurance and Continuous Improvement:
- Create and implement quality assurance frameworks to uphold operational standards and promote continuous improvement within the HR SSC.
- Advocate for the adoption of lean principles and Six Sigma methodologies to streamline processes and boost efficiency.
- Conduct comprehensive data analysis to identify improvement opportunities and lead initiatives to optimize HR processes.
Change Management and Training:
- Design and execute change management frameworks tailored to the needs of the HR SSC, ensuring smooth organizational transitions.
- Develop comprehensive training programs aligned with change management strategies to facilitate employee development and readiness.
- Evaluate the effectiveness of training initiatives and adapt strategies as necessary to meet evolving demands.
- Provide training on process enhancements when appropriate.
Process Automation Integration:
- Collaborate with stakeholders to pinpoint opportunities for process automation and enhancement within the HR SSC.
- Contribute to the development and execution of an automation roadmap, overseeing the integration of automated solutions to optimize processes.
- Lead the piloting and testing of automation solutions, utilizing data-driven decisions to enhance performance and efficiency.
Communication and Stakeholder Engagement:
- Effectively communicate change initiatives, quality standards, and training programs to all relevant stakeholders to ensure engagement and alignment.
- Build strong relationships with stakeholders to foster a collaborative working environment.

About HelloFresh

At HelloFresh, we are dedicated to transforming the way people enjoy food. By providing fresh ingredients and easy-to-follow recipes, we aim to inspire home cooking and foster a love for cooking across the globe.

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