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Query Management & Case Administration Officer - CTSC Stoke

Ministry of JusticeStoke-On-Trent
On-site Full-time £18.9K/yr - £18.9K/yr

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Experience Level

Mid to Senior

Qualifications

Ideal Candidates Will Have:A professional and friendly demeanor with the ability to assist customers through various digital channels (telephony, email, and webchat). Strong command of the English language, with the skill to simplify complex information for better understanding. Excellent organizational and time management skills. High emotional intelligence to empathize with callers’ needs and provide exceptional service in alignment with HMCTS policies. A collaborative spirit, eager to support team members while managing individual workloads.

About the job

Join Our Team as a Query Management & Case Administration Officer!

The Courts and Tribunal Service Centres (CTSC) are dedicated to providing exceptional service to the public, operating from 08:00 to 20:30. We offer flexible working arrangements, including:

  • Full-time and Part-time opportunities
  • Compressed hours
  • Afternoon and Evening shifts
  • Weekend shifts with a weekday off

If you are committed to delivering outstanding customer service and want to be a part of a progressive government department focused on enhancing the courts and justice system, we invite you to apply for this exciting position!

As the first point of contact for court service users, you will assist them with their queries, guide them through their applications, and ensure their cases are managed effectively.

About Ministry of Justice

The Ministry of Justice plays a vital role in ensuring the delivery of justice and legal services across the United Kingdom. With a commitment to innovation and excellence, we strive to create a fair and accessible justice system for all citizens.

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