About the job
Join our dynamic team as a Real Estate Collections Agent. We are looking for a detail-oriented and highly skilled female professional to enhance our collections efforts. The successful candidate will possess strong English communication skills, proficiency in QuickBooks, and experience in effectively managing collections calls.
Your primary focus will be to reach out to clients with outstanding balances, document interactions, analyze Accounts Receivable (AR) data in QuickBooks, and implement strategies to minimize overdue accounts.
Key Responsibilities:
- Initiate calls to customers listed for overdue payments and update their payment statuses.
- Accurately maintain records of all customer interactions, noting contact dates and outcomes.
- Utilize QuickBooks to analyze Accounts Receivable (AR) data and prioritize follow-ups.
- Document collection efforts in a spreadsheet according to company protocols.
- Follow up with customers flagged for aging outstanding balances to encourage timely payments.
- Refer customers for Stop Service when necessary, adhering to company guidelines.
- Collaborate with the finance and accounting team to report on progress and challenges.
Qualifications:
- Female candidates are required for this role.
- Proficiency in QuickBooks is essential, especially in managing AR reports and transaction recording.
- Excellent verbal and written English communication skills for professional interactions.
- Previous experience in collections, customer service, or accounts receivable is advantageous.
- Strong negotiation skills with a professional approach to challenging conversations.
- Highly detail-oriented with the ability to accurately document customer interactions.
- Ability to operate independently while adhering to company policies and collection procedures.
