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Regional Director of Operations

Hopscotch Primary CareWestern North Carolina
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Ideal candidates for the Regional Director of Operations role should possess a strong background in healthcare operations management, with a proven track record of successful leadership in a clinical environment. A deep understanding of value-based care models and a commitment to improving healthcare access and outcomes in rural communities are essential. Experience in team leadership, strategic planning, and operational efficiency will be crucial in driving the success of our clinics. Excellent communication and interpersonal skills are necessary to foster collaboration among diverse teams and engage with various stakeholders effectively.

About the job

About Hopscotch Primary Care

At Hopscotch Primary Care, we are dedicated to ensuring that high-quality healthcare is accessible to everyone in our communities. With nearly 20% of Americans residing in rural areas and only 11% of physicians serving them, our mission is to revolutionize healthcare in rural America. We deliver tailored primary care that meets the unique needs of our patients through a comprehensive care model and a dedicated care team, offering services at our clinics and beyond, while providing essential resources to those who need them most.

Our patients, alongside the care teams committed to serving them, are at the core of everything we do. At Hopscotch, we adopt a collaborative approach to address patient needs and deliver the best possible care. Our aim is to provide care that each of us would want for ourselves or our loved ones, in the most appropriate setting and at the ideal time.

Currently, we are proud to serve thousands of patients within our value-based care framework, and this number continues to grow daily. If you are passionate about making a meaningful impact in healthcare, we would love to connect with you.

About the Role

The Regional Director of Operations is a senior leadership position responsible for the overall performance, growth, and culture of a portfolio of Hopscotch Primary Care clinics located throughout Western North Carolina. This leader will play a pivotal role in shaping the delivery of high-quality, value-based primary care in rural communities, focusing on measurable enhancements in clinical outcomes, patient experience, team engagement, and cost management.

The responsibilities of this role include:

  • Overseeing a portfolio of 5–7 clinics across Western North Carolina
  • Leading a team of 6–9 direct reports, including Care Center Managers
  • Being fully accountable for clinical outcomes, financial performance, growth initiatives, and organizational culture
  • Collaborating directly with the Chief Operating Officer and enterprise leaders across Population Health, Finance, Growth, and People Operations

The Regional Director of Operations is required to reside in Western North Carolina (preferably in the Greater Asheville or Charlotte areas) and must be willing to travel frequently throughout the region.

About Hopscotch Primary Care

Hopscotch Primary Care is on a mission to transform healthcare delivery in rural America. We believe in providing exceptional primary care to underserved communities, ensuring that all individuals have access to the healthcare they deserve. Our innovative care model combines a dedicated team of healthcare professionals with a commitment to patient-centered care, making us a leader in rural healthcare.

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