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Reliability Operations Engineer at Serve Robotics | Penang, Malaysia

Serve RoboticsPenang, Malaysia
On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Lead incident investigations during daytime hours, providing timely updates and support to senior engineers. Address escalations from Tier 1 support by utilizing established procedures, metrics, and logs to resolve issues or escalate as necessary. Maintain and update runbooks and operational documentation in response to new challenges and feedback. Run existing automation scripts and collaborate with senior staff to enhance tools that facilitate troubleshooting and issue resolution. Utilize observability tools like Grafana/Prometheus, GCP Monitoring, and OpenTelemetry to analyze metrics and logs, aiding in anomaly detection and system performance validation.

About the job

Serve Robotics creates sidewalk delivery robots designed to ease congestion and simplify deliveries in urban areas. These robots currently operate in cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago, where they assist both businesses and pedestrians.

The team brings together expertise in software, hardware, and design, with a focus on robotics, machine learning, and computer vision to address practical challenges. Collaboration and a problem-solving mindset shape daily work at Serve Robotics.

Role overview

The Reliability Operations Engineer, based in Penang, Malaysia, plays a key part in keeping both robotic and cloud systems reliable. The role focuses on managing Tier 2 escalations, refining operational runbooks, and leading technical investigations during local daytime hours. Daily work involves close coordination with senior engineers, product teams, and site reliability engineers to troubleshoot issues, improve processes, and help maintain overall system health.

Key responsibilities

  • Handle Tier 2 escalations and technical incidents
  • Maintain and improve operational runbooks
  • Lead technical investigations to resolve system issues
  • Work closely with senior engineers, product teams, and SREs
  • Support incident response with clear communication and timely escalation

Location

This position is based in Penang, Malaysia.

About Serve Robotics

At Serve Robotics, we believe in creating sustainable solutions that improve city living. Our robotic delivery service aims to alleviate traffic congestion while providing an efficient delivery alternative for local businesses and residents. Join us in shaping the future of urban logistics.

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