Remote Administrative Assistant - E-commerce Support

distroGuatemala City

Remote Full-time

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Experience Level

Experience

Qualifications

Required Skills & Qualifications:Experience & Technical Skills:- 1–2 years of experience in e-commerce or administrative support.- Proficiency with Shopify and SAP Business One.- Customer service experience via email and phone (handling returns, cancellations, etc.).- Basic photo editing skills (Photoshop or similar tools).- Strong Excel and data-entry skills with high accuracy.- Experience managing and optimizing product listings (copywriting & SEO).- Familiarity with bookkeeping processes. Soft Skills:- Exceptional organizational and time management skills.- Strong attention to detail and accuracy.- Ability to multitask and work independently.- Excellent communication skills with a customer-focused mindset.

About the job

Key Responsibilities:

- Review and process online orders, including cancellations and fraud checks.
- Coordinate return and exchange requests.
- Upload orders to ShippingEasy and oversee expedited fulfillment.
- Provide customer support via email and phone regarding orders, returns, and shipping concerns.
- Maintain and update product listings across various platforms.
- Assist with basic bookkeeping tasks, such as invoicing and credit memo processing.

About distro

distro is a dynamic e-commerce company dedicated to providing exceptional products and services. We thrive on innovation and efficiency, making us a leader in the online retail space.

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