About the job
Since its inception in 1998, Businessolver has been at the forefront of delivering innovative benefits technology and services, characterized by a commitment to exceptional client service. Our solutions are designed to optimize benefit investments, reduce risk, and enhance employee engagement through user-friendly tools and communications that facilitate informed and cost-effective benefits choices. Founded by HR professionals, our strong service-oriented culture and secure SaaS platform ensure measurable success in achieving complete client satisfaction.
We are excited to welcome a Configuration Specialist to our dynamic team! The ideal Configuration Specialist will be dedicated to maintaining the integrity and precision of our data as it is transmitted to carriers. When employees of our clients require access to their benefits, we are there to ensure they receive it! The perfect candidate is action-oriented, a true doer, making to-do lists tremble in their presence!
The Role:
- Engage in thorough review and validation of all raw materials.
- Ensure system configurations are executed in line with requirements documentation.
- Support and adhere to essential work processes for Annual Enrollment, New Services Implementation, and system build requirements for Acquisitions and Divestitures.
- Conduct self-quality assurance on all system build activities.
- Establish and maintain global process documentation, reporting any discrepancies.
- Communicate daily with relevant internal partners regarding ongoing projects or tasks.
- Accurately track capacity and productivity metrics through regular task updates.
- Review open tasks daily, prioritize effectively, and escalate issues when necessary.
- Address escalated or global issues pertaining to system builds for clients.
- Actively participate in training sessions related to new system functionalities and processes.
