About the job
Customer Service Representative / Phone Support Virtual Assistant
Note: This position is exclusively available to candidates located in the Philippines.
Type: Remote
Job Status: Full-Time (40 hours/week)
Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM EST
Start Date: May 2026
About Us
At Helper Heroes, we specialize in providing virtual assistant services to home care providers throughout the United States. Our mission is to enhance the operations of care agencies by offering them trained, dependable, and compassionate virtual professionals. We are dedicated to supporting those who care for others by ensuring high-quality, consistent service behind the scenes.
Role Overview
We are seeking a dedicated Phone Support Virtual Assistant who can effectively manage inbound calls, representing our clients with utmost professionalism and care. This position is perfect for individuals who thrive on assisting others, problem-solving, and ensuring a positive experience during every call.
As the first point of contact for clients, caregivers, and partners, it is essential to communicate clearly and warmly in all interactions.
Key Responsibilities
- Respond to inbound calls promptly and professionally.
- Provide accurate information regarding scheduling, services, and general inquiries.
- Assist callers with basic questions and route calls as needed.
- Document call details clearly and accurately in our system.
- Maintain a friendly, calm, and helpful demeanor in all interactions.
- Adhere to client-specific scripts and call handling procedures.
Qualifications
- Exceptional verbal communication skills with a professional phone presence.
- Previous experience in customer service or phone support is preferred.
- Strong organizational skills and attention to detail.
- Ability to remain composed and empathetic, particularly during challenging calls.
- Technologically adept and comfortable using multiple systems.
- Access to a reliable internet connection and a quiet, professional work environment.
Why You’ll Love Working with Us
Competitive Base Pay: Starting at $6.50/hr with opportunities for pay raises.
Make a Difference: You’ll play a crucial role in ensuring clients receive exceptional care.
Growth Opportunities: As we expand, so will your career! There are many opportunities for advancement and learning.
Fun & Supportive Team: Join a close-knit team that values collaboration, compassion, and a good sense of humor.
Ready to Become a Hero?
If you’re excited to join our team and contribute to a brighter, more compassionate care experience, we look forward to hearing from you! Apply today and let’s make a difference together.
