Remote E-commerce Support Agent Utilizing AI Tools

Hire HangarSouth Africa - Cape Town

Remote Contract

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Experience Level

Experience

Qualifications

Previous experience in an e-commerce support role; Familiarity with AI tools for draft responses; Mandatory remote work experience including collaboration tools; Strong multitasking and prioritization skills; Comfort in handling high ticket volumes.

About the job

Become a vital part of Hire Hangar, where you will collaborate with dynamic global organizations while developing a sustainable remote career.

Position: Remote E-commerce Support Agent Utilizing AI Tools

Location: Fully Remote
Time Zone: US Time Zones (EST–PST)

Role Overview

We are seeking a Remote E-commerce Support Agent to provide exceptional service to customers across various online sales channels while utilizing AI tools to enhance efficiency and uniformity. This position is perfect for individuals who thrive in fast-paced e-commerce settings and are adept at managing a high volume of customer inquiries.

Key Responsibilities

Handle customer inquiries regarding orders, returns, refunds, and shipping.
Leverage AI tools for drafting responses and categorizing support tickets.
Oversee high-volume support queues via email and chat.
Ensure clear, accurate, and empathetic communication with customers.
Maintain and update customer and order records in support and e-commerce systems.
Recognize recurring issues and report trends to the wider team.

Required Qualifications

Demonstrated experience in e-commerce customer support.
Practical experience using AI tools for customer communication.
Mandatory remote work experience, including proficiency with collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and familiarity with US or UK-based companies. Applications lacking this experience will not be reviewed.
Exceptional multitasking and prioritization abilities.
Ability to manage high ticket volumes and repetitive tasks efficiently.

Preferred Qualifications

Experience using platforms such as Shopify, WooCommerce, or similar.
Understanding of customer support metrics including CSAT and response times.
Experience in supporting omnichannel customer service operations.

About Hire Hangar

Hire Hangar is at the forefront of connecting talented individuals with fast-growing global companies. We are dedicated to fostering long-term, remote career opportunities for professionals across various sectors.

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Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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