Remote Support Desk Specialist

Manila RecruitmentRemote — Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications4+ years of experience in IT support, help desk, or service desk roles.3 years of experience in an MSP (Managed Service Provider) environment. Strong proficiency in Microsoft 365 / Office 365.CompTIA A+ certification is mandatory. Excellent troubleshooting and problem-solving capabilities. Ability to articulate technical issues clearly to non-technical users. Strong communication and organizational abilities. Capacity to thrive in a fast-paced support environment.

About the job

Remote Support Desk Specialist

Company Overview

Join our client's dynamic team, a leading US-based IT services provider, committed to empowering small and medium-sized enterprises with robust technology solutions since 1995. They excel in offering comprehensive managed IT services, enabling businesses to concentrate on their core operations while their IT frameworks are handled with precision and care.

The dedicated team is focused on delivering proactive technical support, strategic IT advice, and tailored solutions that drive seamless operations and growth for clients. With a strong emphasis on fostering client relationships, accountability, and teamwork, the company is steadfast in its mission to provide high-quality IT services.

As the company continues to expand its reach, we are on the lookout for a Support Desk Specialist who will deliver Tier 1 technical support, address technical challenges, and guarantee dependable IT assistance for our clients.

Role Overview

The Support Desk Specialist will serve as the primary point of contact for clients, offering technical assistance through troubleshooting, resolving IT issues, and ensuring exceptional customer service. You will collaborate closely with the support team to maintain client systems' efficiency and swiftly address technical challenges.

Work Arrangement

Location: Work From Home
Schedule: Monday – Friday
Shift: 8:30 AM – 5:30 PM EST
Philippine Time: 9:30 PM – 6:30 AM

Key Responsibilities

Deliver frontline IT support to clients via phone and remote support tools.
Investigate and resolve hardware, software, and connectivity issues.
Assist users with Microsoft 365 and Windows-related inquiries.
Accurately document and manage support tickets.
Escalate unresolved technical issues to senior engineers as necessary.
Maintain open communication with clients on issue resolution.
Ensure exemplary customer service and user satisfaction.
Contribute to enhancing support procedures and internal documentation.
Participate in on-call or after-hours support rotations as required.

About Manila Recruitment

Our client is a reputable US-based IT services company, providing invaluable support to small and medium-sized businesses through comprehensive managed IT solutions since 1995. They prioritize client relationships and high-quality service delivery.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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