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Experience Level
Experience
Qualifications
Bachelor’s or Master’s degree in Computer Engineering or a related field. 7+ years of software development experience. 3+ years in a lead or architect role. Fluent English (C1 level or higher). Proficiency in C#, . NET, ASP. NET Core/MVC, Angular. Excellent communication and leadership abilities.
About the job
Join our dynamic team as a Technical Representative and contribute to our mission of transforming IT outsourcing. This role is entirely remote, allowing you to work from anywhere.
Key Responsibilities:
Conduct technical interviews for U. S. job placements, collaborating closely with our sales representatives.
Work in tandem with engineers to guarantee seamless project execution.
Participate in daily standup and scrum meetings to oversee ongoing U. S. projects.
Provide guidance and mentorship to engineers regarding technical best practices.
About Red Deer Global Inc.
About Us: Red Deer Global Inc. is a pioneering software engineering startup dedicated to redefining IT outsourcing. Our diverse team consists of elite engineers who specialize in securing and delivering remote job opportunities in the U. S. by harnessing top talent from around the globe, including Africa, the Americas, and Eastern Europe.
As a Technical Support Representative at CrewBloom, you will play a vital role in our client's support team, delivering expert assistance to English-speaking clients facing a variety of technical challenges. Your responsibilities will include diagnosing and resolving issues for Mac and Windows systems through phone support and remote access tools. We are see…
Join our dynamic team as a Technical Representative and contribute to our mission of transforming IT outsourcing. This role is entirely remote, allowing you to work from anywhere.Key Responsibilities:Conduct technical interviews for U.S. job placements, collaborating closely with our sales representatives.Work in tandem with engineers to guarantee seamless project execution.Participate in daily standup and scrum meetings to oversee ongoing U.S. projects.Provide guidance and mentorship to engineers regarding technical best practices.
Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
Role overview SupportYourApp is hiring a Technical Support Engineer fluent in English to join its remote team based in Cape Town, Western Cape, South Africa. This position supports B2B clients by helping them configure, troubleshoot, and get the most out of a suite of advanced products. The work combines technical problem-solving, relationship management, and client education. What you will do Configure and customize B2B product solutions, working with platforms similar to Odoo, SAP, or Microsoft Dynamics. Lead demo calls to understand client requirements and showcase product features. Conduct training sessions to help clients use products confidently and effectively. Diagnose and resolve technical issues, especially those involving API integrations and data flows. Guide clients through setup and ongoing product use, acting as a trusted advisor. Manage a portfolio of accounts, focusing on client retention and spotting growth opportunities. Collaborate with product and engineering teams to address complex technical challenges. Build strong customer relationships through clear, proactive communication. Requirements 1–2+ years of experience in technical support, customer success, implementation, or account management. Background with complex B2B platforms (ERP, CRM, or SaaS such as Odoo, SAP, or Microsoft Dynamics). Strong analytical skills and understanding of systems, APIs, and data flows. Hands-on experience with APIs, JSON, HTTP requests, or debugging tools is a strong plus. Excellent communication and presentation abilities. Customer-focused, responsible, and solution-oriented mindset. Fluency in English, both written and spoken. Key attributes Technical curiosity and analytical thinking, with a drive to resolve technical issues and understand how systems work. Interest in APIs and data; familiarity with APIs, JSON, HTTP, and debugging tools is valued. Ability to explain technical topics clearly for non-technical audiences. Self-driven, adaptable, and proactive in managing tasks and priorities. Available to work Monday through Friday, with flexibility for client business hours.
Full-time|ZAR 216K/yr - ZAR 264K/yr|Remote|Remote — Pretoria, Gauteng, South Africa
DotActiv supports retailers and suppliers in over 90 countries with software and services designed to improve in-store experiences. The platform offers tools for data-driven assortment planning and product layouts, along with a comprehensive online learning platform and searchable knowledge base. Role Overview The Technical Support Consultant provides responsive and knowledgeable assistance to DotActiv software users. This role focuses on resolving customer issues, sharing expertise, and helping clients get the most from DotActiv’s solutions. What You Will Do Analyze user engagement data from the knowledge base and contribute new or improved content to enhance customer experience. Receive, investigate, and manage customer support cases. Deliver effective solutions, which may involve updating knowledge base articles, offering remote support, conducting scheduled training, and troubleshooting issues. Advise customers on space planning, going beyond standard technical support to help them reach their goals. Review customer support cases to identify feature requests for development and report software errors for prompt resolution. Perform data analysis, processing, and validation using Excel and SQL. Mandatory training is provided during onboarding. Take part in a rotational on-call schedule to support customers in different time zones. Additional compensation is offered for on-call hours. Compensation and Location This is a remote role based in Pretoria, Gauteng, South Africa. Monthly Cost to Company ranges from R18,000 to R22,000, depending on qualifications and experience.
Full-time|ZAR 18K/mo - ZAR 22K/mo|Remote|Remote — Pretoria, Gauteng, South Africa
Join our dynamic team at DotActiv, where we empower retailers and suppliers across more than 90 countries to enhance their in-store experiences through our innovative software solutions. Our platform equips users with powerful data-driven tools to create effective assortments and product layouts that significantly boost store performance. With access to a vast library of resources on our online learning platform and a searchable knowledge base, our users are well-supported in their journey.As a Technical Support Consultant, you'll play a vital role in ensuring our customers receive the empathetic and knowledgeable support they require. Your key responsibilities will include:Analyzing knowledge base user engagement data and contributing valuable content to enhance the customer experience.Managing and resolving customer support cases by providing effective and meaningful solutions, including knowledge base articles, remote support, scheduled training, troubleshooting, and expert advice.Offering strategic space planning guidance that transcends basic technical support, helping clients achieve their business objectives.Reviewing customer support cases to identify opportunities for new feature development and logging software errors for prompt resolution.Conducting data analysis, processing, and validation using Excel and SQL to ensure accuracy in customer plans. (A mandatory course on this will be part of your onboarding process.)Participating in a rotational on-call schedule to provide exceptional support across various time zones, with additional remuneration for your on-call availability.This position offers the flexibility of remote work with a competitive monthly salary ranging from R18,000 to R22,000, depending on your qualifications and experience. We are seeking a proactive individual who is passionate about providing top-notch customer support.
Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
Who Are We?SupportYourApp stands as a premier global leader in Support-as-a-Service, collaborating with renowned tech innovators and industry giants such as MasterCard, Calm, and MacPaw across more than 30 countries since 2010. Our commitment to providing secure customer and technical support spans a remarkable 60 languages within diverse industries. Join us and seize the opportunity to become part of the world's foremost SaaS, software, or hardware solutions.Become a valued member of our community as a Technical Support Consultant and thrive within a vibrant multicultural and multilingual environment while working from the comfort of your own home. Elevate your skills and meet challenging objectives through our People First management philosophy. Are you excited? Let’s explore what it takes to join us.Your Responsibilities:Provide exceptional technical support through email and chat interactions;Establish and nurture strong, enduring customer relationships;Stay updated with evolving tools and technologies;Safeguard sensitive customer data with utmost diligence;Implement the latest customer satisfaction practices;Maintain profound knowledge of client solutions while achieving defined KPIs;Engage with developers and cross-functional teams effectively.Qualifications for Success:Proficient English communication skills (minimum C1 level);Prior experience in a technical support role;Expertise in VPS setup and management;Solid understanding of Windows Server administration;Familiarity with trading platforms like TradingView, TradeStation, and NinjaTrader;Strong analytical and research capabilities;A positive, proactive, and responsible demeanor;Access to a personal computer (minimum 8GB RAM) with a reliable internet connection (minimum 50 Mbps download and 40 Mbps upload).Additional Assets:Experience with CRM systems.What We Offer:Flexible working hours;Complete remote work opportunities;An inclusive, international atmosphere;Compensation in USD;Referral bonuses for bringing in friends;A balance between project demands and personal time, alongside our internal health policy;Supportive leadership focused on your growth and long-term collaboration;A nurturing environment for personal development;A culture founded on trust, without time-tracking requirements.*Conditions may vary based on engagement terms. Benefits and conditions may apply differently to employees and independent contractors. Specific terms regarding compensation and benefits will be outlined in your agreement if selected.
Have you ever reached out to a support agent and thought, "Wow, they really made my day!" Do you possess the passion and skills to be one of those exceptional individuals?Now is your opportunity!Webafrica is actively seeking a vibrant, innovative, and knowledgeable individual who is well-versed in connectivity and the internet, and who can deliver remarkable customer service. This role also involves handling billing inquiries, so familiarity with billing processes is essential.If you are dedicated to connecting customers to the internet and delivering outstanding service, we want to hear from you!Join us by sending your details so we can connect!Your responsibilities will include troubleshooting and resolving issues with services such as Fibre and VoIP.
Full-time|ZAR 20K/mo - ZAR 22K/mo|Remote|Remote — Cape Town, Western Cape, South Africa
Company OverviewAt QuickTeam, we empower businesses with exceptional virtual employees, including dedicated assistants, friendly receptionists, and efficient support staff. Our mission is to enhance operational productivity and allow organizations to concentrate on their core objectives by providing reliable support services. By joining the QuickTeam family, you play a pivotal role in driving business success while enjoying a collaborative and supportive work environment that fosters long-term growth and professional development.Position OverviewWe are currently seeking a Technical Support Specialist for a full-time remote role. In this position, you will tackle technical challenges, troubleshoot issues, and strive to ensure outstanding customer satisfaction. Your responsibilities will include resolving support tickets, analyzing technical problems, and delivering effective solutions while maintaining clear and concise communication with our customers.
Main Purpose of the Job:The Customer Service team at mweb-6 is seeking a dynamic Tier 1 Technical & Billing Support Agent. This role is pivotal in delivering outstanding customer support by addressing and resolving both technical and billing inquiries. You will be tasked with troubleshooting issues related to our services, including Fibre and VoIP, ensuring our customers receive timely solutions and support.Key Responsibilities:Manage customer interactions and resolve technical, billing, and account-related queries efficiently.Identify customer needs and provide tailored solutions.Enhance customer satisfaction by effectively resolving complaints and handling objections.Deliver exceptional service in every customer interaction.Execute escalations for issues beyond first-line support with diligence.Maintain accurate records of customer interactions in our business system.Utilize available tools and resources to fully resolve customer inquiries.Skills and Competencies:Experience in Call Centre operations.Proficiency in Technical Support.Familiarity with MS Office Suite.Effective Conflict Resolution skills.Strong Technical Literacy.Analytical thinking capabilities.Exceptional written and verbal communication skills.Customer Service orientation.Assertiveness and negotiation skills.Strong listening and questioning abilities.Robust Troubleshooting skills.Attention to detail and numerical aptitude.
Sales Development RepresentativeJob OverviewJoin a dynamic and commercially focused Sales Development Representative (SDR) role with a forward-thinking UK-based company that is redefining influencer marketing strategies. This position is crucial for driving growth by facilitating a seamless transition from marketing to sales—ensuring that high-intent leads are effectively qualified, prioritized, and directed towards revenue generation.Collaborating closely with the Head of Growth, your emphasis will be on strategic lead qualification, conversion optimization, and accelerating the sales process—not on high-volume cold calling. This data-driven role is crafted to enhance pipeline quality, boost conversion rates, and refine overall growth efficiency.If you thrive in a process-oriented environment, possess commercial acumen, and are passionate about elevating sales performance through intelligent lead qualification and CRM mastery, this position will provide significant exposure to growth strategies within a rapidly scaling UK enterprise.
Sales Development RepresentativeJob OverviewJoin our vibrant international team at remote-recruitment as a dedicated Sales Development Representative. Our company thrives in the dynamic realms of online education and software development. In this pivotal role, you will focus on creating new business opportunities by engaging with potential students and businesses across the globe.In a fast-paced startup environment, your contributions will directly influence our revenue growth by identifying potential clients, nurturing relationships, and converting leads into satisfied customers. This role is perfect for an enthusiastic sales professional who excels in outreach, relationship management, and is passionate about innovative digital solutions.ResponsibilitiesIdentify and generate new business opportunities in online education services and software development solutions.Engage in B2C outreach to prospective students interested in academic tutoring services.Conduct B2B outreach to businesses seeking web development, app development, or AI integration services.Utilize platforms such as LinkedIn Sales Navigator and Upwork to discover and engage potential leads.Execute outreach through LinkedIn messaging, email campaigns, and various prospecting tools.Evaluate leads and arrange meetings with interested prospects.Keep detailed records of leads, outreach efforts, and conversions in the company’s CRM system.Collaborate with management to enhance outreach strategies and streamline sales processes.Continuously investigate new markets, industries, and potential customer segments.Qualifications and ExperienceAt least 3 years of experience in sales, lead generation, or business development.Familiarity with LinkedIn Sales Navigator, Upwork bidding, or similar prospecting tools.Exceptional written and verbal communication skills in English.Experience in selling digital services, education products, or technology solutions is a plus.Proficient in working independently in a remote setting and meeting outreach targets.Comfortable utilizing CRM systems and sales tracking tools.Self-motivated with strong organizational and time-management abilities.Must have access to a reliable laptop and a stable high-speed internet connection.
Full-time|Remote|Remote — Cape Town, Western Cape, South Africa
Are you passionate about technology and helping others? Join our dynamic team at Pearl Talent as an IT Support Specialist. In this fully remote role, you will provide exceptional technical support and solutions to our clients, ensuring their systems run smoothly and efficiently.As an IT Support Specialist, you will be the first point of contact for technical issues, troubleshooting hardware and software problems, and offering guidance to users. Your expertise will play a crucial role in enhancing our clients' experience and maintaining high levels of satisfaction.
Full-time|ZAR 17K/mo - ZAR 20K/mo|Remote|Remote — South Africa
Quickteam is looking for a Remote Virtual Administrative Support Specialist based in South Africa. This is a full-time position (40 hours per week) that operates entirely remotely, with work hours set to align with Eastern Standard Time business hours. Key Responsibilities Deliver prompt customer service by responding to questions via email, chat, or phone. Assist users with basic technical issues using clear, step-by-step instructions. Escalate complex technical concerns to the right team members. Maintain a professional approach and prioritize customer satisfaction in all interactions. Manage and update calendars to ensure accuracy and timeliness. Schedule and coordinate meetings across multiple time zones, sending reminders and keeping participants informed. Set and confirm appointments with clients and internal teams, following up on leads to secure bookings. Keep organized records of all appointments and completed meetings. Support general administrative tasks, maintain accurate documentation, and assist with process improvements and workflow organization. Compensation and Work Details Monthly salary ranges from ZAR 17,000 to 20,000, based on skills and experience. Work remotely from anywhere within South Africa. Full-time role at 40 hours per week. Availability during EST business hours is required.
Executive Personal Assistant (PA)Job OverviewJoin Remote Recruitment as an Executive Personal Assistant (PA), providing top-tier administrative support to our executives. In this dynamic role, you will showcase your exceptional organizational skills and an ability to proactively address the needs of our senior management team. Your contributions will enable executives to concentrate on strategic initiatives while you efficiently manage their daily operations.Key ResponsibilitiesEfficiently manage complex calendars, scheduling meetings, appointments, and travel arrangements with utmost professionalism.Create detailed reports, presentations, and correspondence that accurately reflect the executive's tone and intentions.Serve as the primary point of contact for internal and external communications on behalf of the executives.Coordinate high-level meetings, manage agendas, and ensure follow-up on action items.Organize travel logistics, including itineraries, accommodations, and transportation arrangements.Assist in overseeing projects and tasks for the executive team, ensuring timely completion.Maintain confidentiality by securely handling sensitive files and documentation.Support executives with personal tasks and errands as needed.
Join Nintex, a leader in process management and automation, as a Technical Support Engineer in Johannesburg. In this role, you will be crucial in providing exceptional technical assistance to our clients, ensuring their needs are met with efficiency and professionalism. Your expertise will help resolve technical issues and enhance customer satisfaction, contributing to the overall success of our organization.
Full-time|ZAR 17K/mo - ZAR 20K/mo|Remote|Remote — Cape Town, Western Cape, South Africa
Join our innovative team dedicated to enhancing the EV charging infrastructure for commercial properties. Our client specializes in installing and maintaining state-of-the-art EV charging stations, ensuring they operate smoothly through ongoing monitoring, troubleshooting, and coordination.Role Overview:We are on the lookout for a Customer Support Specialist to support our operations. No prior experience with EV chargers is necessary, as comprehensive training will be provided. This position requires a tech-savvy and proactive individual who can quickly adapt, communicate effectively, and play a vital role in maintaining our EV infrastructure.Full-time position, requiring 40 hours per weekFully remote; work from homeSalary range: ZAR 17,000 - 20,000 per month, based on skills and experienceMust be available to work during EST business hours.Key Responsibilities:Monitor the status of EV chargers and promptly identify any issues.Assist property owners and drivers with troubleshooting via effective communication.Collaborate with maintenance teams to facilitate on-site support.Document issues and their resolutions in the system accurately.Escalate complex technical problems as necessary.Required Qualifications:A minimum of 3 years of experience as a Customer Service Specialist or Technical Support SpecialistStrong technical aptitude with excellent problem-solving abilitiesExceptional communication skillsAbility to multitask and efficiently manage ongoing issuesPreferred experience in customer service or technical support within the IT or related fieldsTraining Program:Comprehensive training on EV charger systems and their operationsFundamentals of troubleshooting and issue resolutionCoordination procedures with maintenance and property teams
Full-time|$135K/yr - $150K/yr|Remote|Remote — South Africa
Technical Resourcer – Engineering & AutomationJob OverviewAre you a skilled technical resourcer eager to make a significant impact within a dynamic and expanding international recruitment firm? We are collaborating with an ambitious UK-based recruitment startup that specializes in placing top-tier engineering and automation professionals throughout the United States. With 17 active roles and rapid growth, this is the inaugural hire for the business, offering direct mentorship from the founder and the chance to play a crucial role in scaling operations.This role is an exciting opportunity for a motivated resourcer with a background in manufacturing, industrial automation, or mechanical and electrical engineering recruitment, who excels in a fast-paced, quality-oriented environment.Key ResponsibilitiesSource, screen, and shortlist high-caliber engineering and automation professionals across the US market.Headhunt passive candidates using LinkedIn Recruiter and other advanced sourcing tools.Manage candidate pipelines for 17+ active roles.Engage with East Coast-based US candidates (working aligned US hours).Accurately maintain and update CRM/ATS systems.Coordinate interviews and manage candidate communications.Critically evaluate CVs and assess suitability for senior-level roles ($135k–$150k salary ranges).Provide an exceptional candidate experience from initial outreach to placement.Qualifications and Experience2–3+ years of recruitment experience within engineering or technical sectors (non-IT).Demonstrated experience recruiting for US-based roles.Expertise in sourcing within the automation, manufacturing, or industrial engineering markets.Strong understanding of US time zones and candidate expectations.Comfortable working East Coast US hours.Proficient in LinkedIn Recruiter and CRM/ATS systems.Professional communication skills tailored for engaging senior US professionals.Able to manage high application volumes while maintaining quality standards.Reliable internet connection and personal laptop required.About UsAt Remote Recruitment, we specialize in connecting skilled South African professionals with leading UK businesses. Our streamlined hiring process ensures that you collaborate with organizations that appreciate your talent and support your career growth. With a focus on long-term success, we provide continuous assistance to help you thrive in your role.Become part of a team that values your expertise – at Remote Recruitment, your success is our mission.
Full-time|ZAR 28K/yr - ZAR 28K/yr|Remote|Remote — South Africa
Sales Support SpecialistJob OverviewAre you an organized individual with a strong commitment to operational excellence and exceptional client service? Join our vibrant UK-based company as a Sales Support Specialist. In this crucial role, you will be instrumental in advancing the sales process. Collaborate closely with a high-performing sales team to prepare accurate quotes, manage orders, and facilitate smooth communication between clients and internal stakeholders. If you excel in a dynamic, fast-paced environment and possess a keen attention to detail, this position may be the perfect fit for you.Salary: R28,000Key ResponsibilitiesTimely preparation of both simple and complex sales quotes tailored to customer requirements and company guidelines.Acknowledge and process quotes and inquiries within established SLAs.Submit deal registrations promptly within 2 hours of the request.Coordinate logistics to guarantee timely product delivery and address any associated challenges.Deliver proactive support to clients and the sales team, responding to inquiries and directing warm leads to account managers.Assist the Sales Director with order tracking, reporting, and managing open inquiries.Maintain up-to-date and accurate records within the CRM system, including customer information, sales activities, recurring billing, and renewal prospects.Create detailed renewal opportunities for expiring software or hardware orders, including potential revenue and profit estimates.Continuously identify and implement process improvements to enhance sales support operations.
About HuzzleAt Huzzle, we specialize in connecting outstanding talent with premier opportunities at leading organizations across the UK, US, Canada, Europe, and Australia. Our clientele includes both established global enterprises and burgeoning companies across sectors such as SaaS, professional services, and B2B sales.In contrast to traditional outsourcing, our unique approach places you directly with a client as an integral, in-house team member, offering long-term growth potential and a performance-driven career trajectory.About the CompanyOur client is a prominent global player in the B2B sales arena, delivering a wide array of products and services across diverse industries. With a robust sales process, well-structured systems, and a strong market presence, the company is eager to expand its sales team with high-achieving Sales Development Representatives (SDRs) who can excel throughout the entire sales cycle.Job SummaryWe are seeking a Sales Development Representative to bolster B2B sales initiatives across the UK and European markets. This dynamic position involves lead generation, client engagement, and account management support, making it ideal for candidates with a minimum of 2 years of SDR or sales experience. This role is perfect for professionals aiming for remote SDR positions, B2B sales careers, or advancement toward Account Executive roles within a structured and high-performing sales environment.Key ResponsibilitiesEngage in outbound prospecting through calls, emails, and sales engagement platforms.Generate and qualify leads within the UK and EU markets.Schedule meetings and assist in pipeline development.Provide high-quality client engagement and follow-up communication.Manage and update CRM systems (Salesforce) and sales tools (Salesloft).Support account management and cultivate existing client relationships.Consistently achieve KPIs related to activity, pipeline generation, and conversions.Collaborate with internal teams to ensure seamless transitions to closers/account managers.
About UsDigiCert is a premier provider of intelligent trust solutions, dedicated to safeguarding the digital landscape by ensuring the security, privacy, and authenticity of every interaction. Our cutting-edge AI-driven DigiCert ONE platform integrates PKI, DNS, and certificate lifecycle management, fortifying infrastructure, software, devices, messages, AI content, and agents. Join over 100,000 organizations, including 90% of the Fortune 500, who trust DigiCert to combat today’s threats and prepare for a quantum-safe future at www.digicert.com.Position OverviewWe are seeking a motivated and detail-oriented Technical Support Engineer fluent in German to join our dynamic team. In this role, you will play a key part in ensuring the excellence of our internal and customer-facing security products. If you have a passion for delivering outstanding customer support, we want you on our team.As a Technical Support Engineer, your primary responsibility will be to provide top-tier support via phone and email to our EMEA-based customers utilizing the DigiCert ONE platform.
