About the job
We are looking for a skilled Researcher to join our dynamic team at Merpay, a subsidiary of Mercari, Inc. This role focuses on enhancing customer experiences and fostering business growth through insightful research and analysis.
About the Role
- Position Type: Full-time
- Working Style: Flexible work hours (No core or flexible time)
- Location: Roppongi, Minato City
For more details, please visit our career site.
About Mercari Group
Founded in 2013, Mercari has grown from an idea sparked during a global journey by our founder, Shintaro Yamada. Our mission is to create a more sustainable society by circulating value, believing that through technology, we can unlock the potential of all individuals.
We aim to connect people globally, enhancing their capabilities and contributing positively to society.
Mission of the Team
- To maximize customer value creation and enhance the success probability of our business.
- Guiding Principles:
- Challenge existing frameworks and identify core issues.
- Foster autonomous proposals and create decision-making environments for stakeholders.
- Always prioritize customer experience and consistently provide exceptional value.
Key Responsibilities
- Commit to improving customer experiences and business growth through collaboration with various departments.
- Identify challenges based on quantitative and qualitative research.
- Conduct analyses and provide recommendations to increase the success probability of our products and initiatives.
- Promote a customer-centric perspective across the organization through research insights.
- Drive research initiatives utilizing AI (e.g., ResearchOps and developing learning content).
Unique Challenges
- This position allows you to impact business strategy and customer experience across departments, not just through individual functions or initiatives.
- You'll have the opportunity to undertake bold challenges that extend beyond traditional research boundaries, shaping the role of a researcher.
- Key qualities sought include:
- Engaging in discussions from the same perspective as stakeholders.
- A sense of ownership in creating and maximizing customer value, with the courage to propose stops or pivots when necessary.
- Maintaining ethical judgment in all actions.
Qualifications
- Required Skills and Experience:
- Alignment with the mission and values of the Mercari Group.
- 5+ years of practical research experience related to services or products, or equivalent knowledge and skills.
- Experience in service or product improvement projects through interdepartmental collaboration.
- Ability to autonomously manage the entire research process from setting research questions to analysis and reporting.
- Methodologies: Interviews, surveys, field studies, diary studies, or other innovative approaches.
- Focus areas: Market reality assessment, needs exploration research, concept testing, usability testing, post-launch reviews.
- Ability to communicate analytical results in a manner that facilitates stakeholder decision-making.
- A strong curiosity and a profound empathy for understanding customers.
Please include documentation outlining your role and responsibilities in previous projects when applying.
- Preferred Skills and Experience:
- Capability to formulate research strategies aligned with business roadmaps.
- Experience reporting and discussing findings with business leaders and executive management.
- A background in organizational development or people management while actively practicing as a researcher.
- Experience in other roles such as product design, product management, engineering, or data analysis.
- Workshop design and facilitation skills.
- Data extraction and aggregation skills using SQL.
- A rich variety of life experiences.
