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Reservation Agent & Customer Service Representative H/F - Pullman Paris Montparnasse 4*

On-site Full-time

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Experience Level

Entry Level

Qualifications

The ideal candidate will possess excellent communication skills, a passion for hospitality, and the ability to work effectively in a fast-paced environment. Previous experience in customer service or the hospitality industry is advantageous but not mandatory. Proficiency in multiple languages is a plus, and a commitment to delivering outstanding service is essential.

About the job

Pullman Paris Montparnasse 4*, part of the AccorHotels group, is hiring a Reservation Agent & Customer Service Representative in Paris. This role supports guests from their first inquiry through to confirmed bookings, ensuring each interaction meets the hotel’s high standards.

Main responsibilities

  • Respond to guest inquiries by phone, email, and other communication channels
  • Process reservations with accuracy and efficiency
  • Coordinate with hotel departments to address guest needs
  • Maintain consistent, high-quality customer service
  • Contribute to guest satisfaction before and during their stay

Team environment

This position joins a collaborative team dedicated to creating memorable experiences for every guest at Pullman Paris Montparnasse 4*.

About AccorHotels

AccorHotels is a global leader in the hospitality industry with a portfolio of over 5,000 hotels, resorts, and residences across 110 countries. We pride ourselves on our commitment to innovation and excellence in service, ensuring our guests have the best experience possible.

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