Restaurant Onboarding Specialist

DeliverooManchester - Main Office

On-site Full-time

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Experience Level

Entry Level

Qualifications

EssentialStrong Communication Skills: Exceptional phone demeanor with the poise to lead frequent outbound calls and the empathy to understand partner needs. Target-Oriented Mindset: Demonstrated ability to pursue and achieve challenging targets.

About the job

Restaurant Onboarding Specialist

Become a pivotal part of our mission to revolutionize the way people shop and dine, where innovation, impact, and growth are the driving forces behind everything we do. Our Commercial team is at the heart of Deliveroo’s marketplace, shaping our service to restaurants, grocers, and emerging verticals globally. From forging key partnerships to exploring new revenue avenues and developing data-driven growth strategies, we tackle ambitious challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand, this is the right team for you.

We are seeking a Restaurant Onboarding Specialist to join our Manchester office. In this role, you will be an essential liaison for our newly onboarded partners during their initial two months on the platform, ensuring they are equipped with the necessary tools, confidence, and strategies to achieve long-term success.

Your Responsibilities

As part of the New Partner Experience (NPX) team, you will collaborate cross-functionally with Sales and Account Managers to facilitate a seamless experience for our partners, guiding them through our systems and optimizing their growth from day one.

Here’s what a typical day might encompass:

Lead Partner Relationships: Serve as the primary point of contact for newly partnered restaurants, ensuring their success and high engagement with the platform.
Consult on Growth: Educate partners on enhancing their menu visibility and leveraging advertising tools to maintain consistent order flow.
Liaison & Coordination: Act as the conduit between restaurant partners and internal teams, such as the photography team, to guarantee their digital storefront is presented to the highest standard.
Build Lasting Trust: Conduct high-quality outbound calls to address partner queries promptly, fostering the trust needed for a successful long-term partnership.
Operational Excellence: Manage administrative tasks for each restaurant with accuracy, ensuring they are comfortable with our processes and systems.

Qualifications for Success

Essential

Strong Communication Skills: Exceptional phone demeanor with the poise to lead frequent outbound calls and the empathy to understand partner needs.
Target-Oriented Mindset: Demonstrated ability to pursue and achieve challenging targets.

About Deliveroo

Deliveroo is on a mission to transform how people shop and eat, prioritizing innovation and growth to enhance our marketplace services for restaurants and consumers alike.

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