Retention & Refunds Analyst

SectigoChennai

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in customer service or support roles, with a focus on retention. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. Familiarity with CRM software and data analysis tools.

About the job

Join Sectigo as a Retention & Refunds Analyst where you will play a crucial role in enhancing customer satisfaction and loyalty through effective retention strategies. Your analytical skills will be essential in identifying trends and patterns in customer behavior, facilitating timely refunds, and improving overall customer experience.

About Sectigo

Sectigo is a leading provider of digital identity solutions, dedicated to securing online transactions and protecting sensitive data. At Sectigo, we believe in innovation, excellence, and a customer-centric approach, making us a trusted partner in the cybersecurity landscape.

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Accounts Receivable Analyst

Acurus Solutions

Full-time|On-site|Royapettah, Tamil Nadu, India

OverviewJoin Acurus Solutions as an Accounts Receivable (AR) Analyst, where your primary responsibility will be to meticulously assess and manage the status of claims related to outstanding balances on patient accounts. You will engage in proactive follow-up on A/R accounts to ensure accuracy and timeliness, while also maintaining high-quality standards in d…

Feb 18, 2026

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Accounts Receivable Analyst – Leading US Medical Billing Company

All Care Therapies

Full-time|On-site|Chennai

We are seeking a detail-oriented Accounts Receivable Analyst to join our dynamic team at All Care Therapies, a prominent US medical billing company. In this role, you will be responsible for managing and analyzing accounts receivable functions, ensuring timely collections, and maintaining accurate financial records. Your keen analytical skills will contribute to improving our billing processes and enhancing customer satisfaction.

Mar 7, 2025

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Accounts Payable & Receivable Specialist

Valsoft Corporation

Full-time|On-site|Chennai, Tamil Nadu, India

Valsoft Corporation is on the lookout for a meticulous and proactive Accounts Receivable (AR) and Accounts Payable (AP) Specialist to enhance our vibrant finance team. In this critical role, you will manage both AR and AP functions, ensuring precise and timely processing of financial transactions. The perfect candidate will possess a robust understanding of accounting principles, exceptional problem-solving skills, and the ability to thrive in a fast-paced environment. Proficiency in the German language is essential (Fluent/Expert level).Key Responsibilities for Accounts Receivable (AR): Oversee and manage customer accounts to guarantee timely payment collections. Process and apply customer payments in alignment with company protocols. Reconcile AR ledgers to ensure accuracy and resolve discrepancies. Collaborate with the sales team to address customer billing inquiries or concerns. Prepare and dispatch customer invoices, ensuring accuracy and punctuality. Analyze aging reports and take proactive measures on overdue accounts. Assist in compiling weekly/monthly AR reports for management review. Adhere to internal policies and procedures regarding credit and collections compliance. Key Responsibilities for Accounts Payable (AP): Manage vendor invoices ensuring timely and accurate processing of payments. Verify and match invoices with purchase orders and receipts. Address vendor inquiries, resolving payment or invoicing discrepancies. Reconcile AP ledgers and rectify any inconsistencies. Prepare and execute weekly/monthly payment runs in compliance with payment terms. Assist in month-end and year-end AP reporting and closing activities. Maintain precise and updated vendor records. Ensure timely filing of all AP documentation for auditing purposes. General Duties: Support the finance team with ad-hoc accounting tasks or special projects. Assist in the preparation of financial statements and reports as needed. Maintain compliance with relevant accounting regulations and company policies. Continuously seek methods to enhance processes for increased efficiency and accuracy in both AR and AP functions.

Jul 24, 2025

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Accounts Receivable Callers at Sutherland | Chennai

Sutherland Global Services

Full-time|On-site|Chennai

Welcome to Sutherland! We're excited to announce an opportunity for Accounts Receivable Callers to join our dynamic team in Chennai.If you're interested, please reach out to Sudha HR at 9176942798 for more details.Key Responsibilities:Engage with insurance companies in the US on behalf of medical professionals, ensuring timely follow-up on outstanding accounts receivable.Prioritize pending claims for outreach based on aging reports.Verify the accuracy of insurance information provided by patients, addressing any gaps or uncertainties.Promptly escalate complex collection issues to management.Possess a foundational understanding of the Revenue Cycle Management (RCM) process.Requirements:A minimum of 1 year of experience in accounts receivable calling is essential.Strong ability to manage multiple tasks effectively.Willingness to work night shifts.Exceptional verbal and written communication skills.Benefits:Transportation facilities (within specified boundary limits).Shift allowances.Opportunities for career growth.Attractive incentive structures.5-day work week.We are looking to fill 20 vacancies. If you're interested, please contact Sudha HR via WhatsApp at 9176942798 to schedule your interview. Remember to mention the reference code: SUDHA HR on your resume.Best regards,Sudha HR

Jul 7, 2017

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Accounts Receivable Callers with Patient Calling Experience

All Care Therapies

Full-time|On-site|Chennai

Join our dynamic team at All Care Therapies as an Accounts Receivable Caller! We are looking for motivated individuals with a strong background in patient calling to manage and resolve billing inquiries effectively. Your skills will be pivotal in ensuring patient satisfaction and timely collections. If you are passionate about healthcare and possess exceptional communication skills, we want to hear from you!

Nov 13, 2024

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Accounts Receivable Caller - Join Our Dynamic Team

All Care Therapies

Full-time|On-site|Chennai

Are you detail-oriented and passionate about finance? All Care Therapies is seeking an enthusiastic Accounts Receivable Caller to join our team in Chennai. In this role, you will be responsible for communicating with clients regarding their outstanding accounts, ensuring timely payments, and resolving any billing discrepancies. Your exceptional communication skills and problem-solving abilities will be crucial in maintaining positive client relationships.

Jun 17, 2025

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Join Our Team as an IT Analyst/Sr. IT Analyst at HCL Technologies!

HCL Technologies

Full-time|On-site|Chennai

We are excited to announce multiple openings for IT Analysts and Senior IT Analysts at HCL Technologies in Chennai! If you possess a passion for technology and a dedication to providing exceptional IT Infrastructure support to global clients, we want to hear from you!Eligibility Criteria:- 0.6 months to 4 years of experience in technical voice, IT helpdesk, or service desk roles with excellent communication skills.- Candidates with a background in international technical support BPO (minimum 0.6 months) are also welcome to apply.Key Responsibilities:- Deliver prompt diagnosis and resolution of hardware, software, and network issues via telephone, email, or chat for end users.- Escalate complex problems to internal 2nd and 3rd level IT support teams.- Manage vendor relationships to ensure effective problem resolution.- Utilize the Incident Management System to document, track, and manage issues and resolutions.- Respond to user inquiries through various communication channels and assign tasks to appropriate support teams.- Conduct thorough problem diagnosis and follow-up to ensure resolution.- Provide Level 1 remote desktop support and adhere to standard operating procedures (SOPs).- Collaborate with IT staff and business units for routine maintenance updates.Note:- Freshers and candidates with irrelevant experience are not eligible.- Proficiency in English is mandatory.- CTC is negotiable for the right candidate.How to Apply:Join us for a walk-in interview at HCL Technologies, Chennai on March 7th (Saturday) between 10 AM and 3 PM. Please carry the following documents:- Updated CV with your name marked “Sowmiya” at the top.- A copy of this email.- Government-issued ID proof.- Passport-sized photograph.- Last 3 months of payslips.- Current company offer letter.Do not forget to mention “Sowmiya” on top of your documents!We encourage you to bring your friends and colleagues who meet the experience criteria. If you have previously interviewed with us, you may reapply after one month. We look forward to meeting you!

Mar 6, 2015

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HTS Analyst at Rotork | Chennai

Rotork

Full-time|On-site|Chennai

Join Rotork as an HTS Analyst in Chennai, where your analytical skills will drive operational excellence within our team. This full-time position offers an opportunity to contribute significantly to our operations and enhance our processes.As an HTS Analyst, you will be responsible for analyzing data, optimizing workflows, and ensuring our operational strategies are efficient and effective. Your insights will directly impact our performance and our commitment to excellence.

Dec 10, 2025

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Senior Business Analyst

ValGenesis

Full-time|On-site|Chennai

About ValGenesisValGenesis stands at the forefront of digital validation solutions tailored for the life sciences sector. Our innovative suite of products empowers 30 of the top 50 global pharmaceutical and biotech enterprises to achieve seamless digital transformation, uphold total compliance, and drive manufacturing excellence throughout their product lifecycle.Explore your potential with ValGenesis, the benchmark for paperless validation in Life Sciences: valgenesis.com/aboutAbout the Role:As a Senior Business Analyst, you will be an integral member of the Professional Services team, serving as a trusted advisor and Subject Matter Expert (SME) for our ValGenesis software solutions. In this role, you will offer hands-on support and facilitate knowledge transfer to our clients during implementation and upgrade projects. Your primary objective will be to identify optimal configurations and setups that align with each client's unique business processes.

Jul 31, 2025

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Senior IT Security Analyst

Squircle IT Consulting Services Pvt Ltd

Full-time|On-site|Chennai

We are seeking a highly skilled Senior IT Security Analyst to join our dynamic team at Squircle IT Consulting Services Pvt Ltd. In this role, you will be responsible for enhancing our security posture and safeguarding our information systems. You will conduct risk assessments, develop security policies, and implement best practices to protect our organizational assets.

Oct 14, 2016

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Retention & Refunds Analyst

Sectigo

Full-time|On-site|Chennai

Join Sectigo as a Retention & Refunds Analyst where you will play a crucial role in enhancing customer satisfaction and loyalty through effective retention strategies. Your analytical skills will be essential in identifying trends and patterns in customer behavior, facilitating timely refunds, and improving overall customer experience.

Apr 30, 2026

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Quality Assurance Analyst

fullcreative

Full-time|On-site|Chennai, Tamil Nādu, India

Roles and ResponsibilitiesConduct thorough quality evaluations of customer interactions using both manual and AI-assisted workflows.Validate AI-generated quality assurance scores to ensure consistency with established quality standards.Perform targeted call and interaction scrubbing based on identified AI risk signals.Ensure compliance with SOPs, regulatory requirements, and customer experience benchmarks.Utilize AI-driven insights to prioritize interactions that require quality assurance intervention.Direct QA efforts towards high-risk interactions rather than random sampling.Escalate significant quality issues and behavioral risks as needed.Analyze QA datasets to pinpoint critical failing parameters, agent behavior patterns, and gaps in customer experience.Work with structured datasets, utilizing Google Sheets or MS Excel, to derive actionable insights.Assist in creating and maintaining dashboards within the Quality Management System (QMS).Provide constructive feedback on feature enhancements related to AI models and functions in the QMS.Leverage QMS dashboards to monitor contact center quality health, track agent performance trends, and evaluate experience metrics (including customer sentiment and interaction outcomes).Take proactive measures based on insights, including scrubbing, escalation, and coaching recommendations.Participate in QA calibration sessions to maintain scoring consistency across evaluations.Recommend enhancements to scorecards, parameters, and evaluation frameworks.Contribute to the evolution of QA processes towards AI-first quality assurance models.

Mar 3, 2026

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Senior Principal IT Business Analyst

Gen Digital

Full-time|On-site|IND - Chennai

Location: Chennai, IndiaCompany: Gen Digital About Gen Digital Gen Digital brings together well-known consumer brands such as Norton, Avast, LifeLock, and MoneyLion. The company delivers cybersecurity, online privacy, identity protection, and financial wellness solutions to nearly 500 million users in over 150 countries. Gen Digital’s mission centers on helping people manage, grow, and secure their digital and financial lives. Employees benefit from flexible work options, generous time off, competitive pay, and comprehensive well-being programs. The culture values customer focus, open discussion, experimentation, and learning. Gen Digital welcomes people from diverse backgrounds, believing that varied perspectives strengthen the team. Role Overview: Senior Principal IT Business Analyst (Oracle ERP Fusion Cloud) This senior individual contributor role focuses on architecting, enhancing, and supporting Gen Digital’s global finance systems. The position requires deep expertise in Oracle Fusion Finance, solution architecture, integrations, and financial process optimization. Collaboration with Finance, IT, and other stakeholders is central to designing scalable solutions that support operational excellence, compliance, and growth. Key Responsibilities Design and evolve the end-to-end finance systems architecture across Record-to-Report (R2R), Source-to-Pay (S2P), Treasury, Tax, Financial Planning, and Reporting. Apply hands-on experience with Oracle Fusion Finance modules, including GL, FA, CM, PO, AP, Tax, and ICO. Lead or support implementation and enhancement of Oracle Fusion ERP systems, including integrations with finance boundary applications. Architect both functional and technical solutions for a variety of financial processes.

Apr 16, 2026

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HRIS Analyst - Workday

Zuora

Full-time|On-site|Chennai, Tamil Nadu, India

About ZuoraAt Zuora, we empower businesses to grow smarter and adapt quickly to changing market demands. Our advanced platform supports modern business models—ranging from subscriptions and usage-based pricing to AI-driven and outcome-focused products—enabling companies to launch innovative offerings, automate intricate billing processes, and achieve predictable, recurring revenue streams.Having pioneered the Subscription Economy for over a decade, we are now advancing our capabilities by constructing the definitive platform for quote to cash, assisting organizations in effectively monetizing their products and services on a flexible, AI-ready foundation.Opportunity OverviewAs an HRIS Analyst specializing in Workday, you will partner with HR and cross-functional teams to enhance and optimize Workday and related HR systems. Your role involves managing system configurations, leading enhancement initiatives, and identifying process improvements that enhance efficiency and enrich the overall employee experience. Working closely with other Business Systems Analysts and technical teams, you will prioritize projects, refine requirements, and ensure the successful implementation of enhancements through agile development and testing methodologies.Key Responsibilities:Act as a Workday system subject matter expert, facilitating configuration, testing, reporting, and troubleshooting across multiple modules (Core HCM, Absence, Advanced Compensation, etc.).Lead or participate in enhancement projects and support larger cross-functional initiatives related to HR technology.Manage daily Workday operations, including data audits, security administration, and HRIS support ticket resolution.Collaborate with technical teams to facilitate integrations and data loads with other enterprise systems (e.g., Finance, IT, Recruiting, Learning).Develop, update, and maintain Workday documentation, including process guides and training materials for end-users.Engage with HR, IT, and other business stakeholders to identify opportunities for improvement and define scalable solutions.Respond to incoming inquiries, requests, and issues while ensuring effective communication.Support system testing and deployment cycles, ensuring data accuracy, integrity, and seamless rollouts.Our Technology Stack: Workday HCM (Core, Absence, Security), Custom Reports, HRIS Integrations (SFTP, APIs), and other connected platforms.

Apr 10, 2026

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Key Account Manager - BFSI

Paytm Payments Services Limited

Full-time|On-site|Chennai, Tamil Nadu

About Paytm Group:As India’s premier digital payments and financial services provider, Paytm is dedicated to enhancing the experience for both consumers and merchants. We offer a myriad of payment solutions, including utility payments, money transfers, and seamless payment options through our diverse Paytm Payment Instruments (PPI) such as Paytm Wallet, UPI, Paytm Payments Bank Netbanking, and more. For merchants, we provide state-of-the-art acquiring devices and commerce services to boost their business. Our expansive platform also enables us to offer credit services like merchant loans and Buy Now, Pay Later (BNPL) options, partnering with leading financial institutions.About Paytm Payments Services (PPSL):PPSL empowers thousands of online merchants by delivering a frictionless payment experience. Our reach extends from large enterprises to thriving startups, including notable unicorns. We aim to transform payments from a mere transactional tool into a catalyst for revenue and user growth. Our Business Payments team is pivotal in designing solutions that cater to the needs of large corporates and their employees.About the Role:We seek a dynamic and experienced Key Account Manager to lead and expand our merchant account management team. This role will involve strategic oversight of enterprise client relationships, mentoring a team of Key Account Managers (KAMs), and driving revenue through effective account retention and growth strategies in the digital payments landscape.

Oct 29, 2025

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Support Analyst at squircleitconsultingservicespvtltd | Chennai

Squircle IT Consulting Services Pvt Ltd

Full-time|On-site|Chennai

We are seeking a dedicated Support Analyst to join our dynamic team at Squircle IT Consulting Services Pvt Ltd in Chennai. As a Support Analyst, you will play a crucial role in ensuring that our clients receive exceptional support and solutions for their technical needs. You will engage with various stakeholders to troubleshoot issues, analyze client requirements, and provide timely resolutions.

Mar 15, 2016

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Revenue Analyst at AccorHotels | Chennai

AccorHotels

Full-time|On-site|Chennai

Role overview The Revenue Analyst at AccorHotels in Chennai plays a key part in supporting the company’s revenue goals. This position centers on analyzing market trends, studying pricing strategies, and reviewing performance data to identify ways to increase revenue. Close collaboration with various departments is essential to strengthen revenue management processes and contribute to business growth. What you will do Analyze market trends and monitor competitor pricing to highlight both opportunities and risks Examine performance metrics to detect patterns and areas that could be improved Develop actionable insights and recommendations that align with revenue objectives Work alongside teams across the organization to put revenue strategies into practice Location The role is based in Chennai.

Apr 25, 2026

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Key Account Manager - Chennai

Sika AG

Full-time|On-site|Chennai

Join Sika AG as a Key Account Manager in Chennai, where you will play a pivotal role in driving client relationships and expanding our market presence. As a key player in our team, you will be responsible for managing strategic accounts, ensuring client satisfaction, and achieving sales targets.

Mar 29, 2026

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Data Operations Analyst

NielsenIQ

Full-time|On-site|Chennai

Role overview NielsenIQ is seeking a Data Operations Analyst based in Chennai. The position centers on managing and refining data operations to help drive sound business decisions. The analyst will play a key part in maintaining reliable data processes that support organizational objectives. What you will do Oversee and enhance data operations across multiple platforms Collaborate with teams from different functions to strengthen data workflows Contribute to business outcomes by maintaining accurate and efficient data handling Requirements Strong analytical abilities Background in data operations or similar areas Comfort working with colleagues across departments

Apr 27, 2026

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Business Analyst at Capco | Chennai, India

Capco

Full-time|On-site|India - Chennai

Join Capco as a Business Analyst in Chennai, India, where you will play a pivotal role in transforming financial services through innovative solutions and strategic insights. As a key member of our dynamic team, you will collaborate with clients to identify their needs and deliver impactful results. Your analytical skills and problem-solving mindset will be essential as you help shape the future of our clients' businesses.

Mar 23, 2026

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